Our Opportunity:
Chewy is seeking a Healthcare Operations Analyst on the Pharmacy Merchandising Operations team in Dania Beach, Florida! This team is responsible for maintaining the systems and services used to support our Retail, Wholesale and compounding pharmacy businesses. We lead the Pharmacy Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components while working cross functionally with our core Chewy Merchandising Systems and Services Team (MSS) team.
What You'll Do:
- Promptly handle and resolve customer issues within Service Level Agreement (SLA) with a customer first approach, communicate reliably with external partners to ensure an efficient vendor experience
- Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple business partners to improve efficiency reduce cycle time
- Translate business processes to business requirements and standard operating procedure (SOP)
- Autonomously complete tasks within the track owned for a given system
- Synthesize large quantities of sophisticated data into usable/actionable information
- Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
What You'll Need:
- BA in Business, Finance, Economics, Statistics, or a related degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering)
- 1+ years of related work experience and consistent track record of innovation and impact
- Results oriented mentality with the ability to react quickly to requests in a timely, accurate and meticulous manner
- Experience using dashboards to monitor critical metrics, identify and accurate defects, perform root cause analysis on KPI misses
- Ability to independently collaborate with merchants and deliver results in timely manner.
- Ability to operate in ambiguous environments with speed and dedication to quality
- Proficient Excel and MS Office skills
- Strong oral and written communication
- Ability to work in a team environment
- Position may require occasional travel
Bonus (if applicable):
- Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
- Prior experience SQL
- E-commerce or merchandising background
Compensation & Benefits:
Our salary range for a Healthcare Operations Analyst position is $65,500.00 - $98,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
