ur Opportunity:
Chewy is growing! We are looking for a Healthcare Analytics Manager to join our Healthcare Analytics Team. In this role, you will own end-to-end analytics for Chewy’s Science Diet food business. As the Analytics lead for Science Diet, you will demonstrate all available data sources (orders, financials, catalog, clickstream, operations, customer feedback) to deliver self-service analytics tooling and deep-dive analyses that drive actions yielding positive impact on the customer experience and financial P&L. You will partner with business General Managers, Product Managers, and Data Engineers to define and complete an analytics roadmap that helps this business continue to scale.
The ideal candidate is technically proficient – able to analyze large, diverse data sets, build self-service analytics tools and visualizations, and conduct deep analysis with actionable insights. Additionally, this individual is a highly effective collaborator across technology and business domains, a clear written and verbal communicator, and brings a demonstrated track record of delivering high quality impactful results.
What you'll do:
- Lead insights generation by delivering analyses that use data to tell a story and offer recommendations to improve business performance.
- Define and develop new KPIs and analytics frameworks to measure success and monitor progress against strategic business goals.
- Build user-friendly reporting and dashboards for both internal and external customers.
- Assess the data needs of the business and partner with technical teams to deliver proof of concepts and conduct QA/UAT on new data sources.
- Create and continuously improve documentation and training materials.
What you'll need:
- 4+ years of experience in analytics, business intelligence, data science or similar role.
- Demonstrable experience building and delivering self-service analytics tooling and in-depth analyses with quantifiable business impact.
- Technical proficiency in SQL, Tableau (or equivalent BI tool), and Excel. Python experience is a bonus.
- Experience with e-commerce, omni-channel, or retail data (catalog, promotions, clickstream, fulfillment, customer feedback, etc.) and thorough understanding of business performance indicators and financial P&L.
- Experience applying advanced analytics concepts (experiment design, A/B testing, statistics, etc.) to evaluate and improve business performance.
- Demonstrated cross-functional collaboration and communication across an organization.
- Ability to travel up to 10% of the time.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$110,500—$176,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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