Head of Technical Program Management, Cash App Engineering

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
Cash App's Technical Program Management (TPM) function is made up of experienced team members who drive our most complex, technical, and strategically important programs across Cash Product & Engineering. The programs we manage are highly diverse, and range from major product releases to critical infrastructure migrations, decomposition of large services, and programs that improve operational effectiveness (e.g. cost and reliability).
Reporting to Block's Head of Technical Program Management, you will be a key member of the Technical Program Management leadership team and Block's Engineering Culture, Operations, and Delivery organization. You will lead all aspects of Cash's TPM function, being accountable for the team's engagement and performance. That means ensuring the team has strategic context, is growing in capability, is working on the most impactful things for Cash, and is delivering results. Alongside leading technical program management for Cash App, you will also lead design and execution of Cash Engineering's strategic planning processes, ensuring that the Engineering organization produces annual plans, quarterly priorities, and key initiatives that drive our product and business objectives forward. In this role, your scope of influence will extend across the whole of Cash App; working effectively with senior leaders from our Product, Engineering, Finance & Strategy and Planning teams.
You Will

• Build and lead a high-performing Technical Program Management organization by attracting, growing and engaging the best possible talent
• Ensure the TPM team is working on the most important things by fostering important relationships with key stakeholders across the organization
• Partner effectively with Engineering, Product, Design and other senior leaders in the context of program prioritization and delivery
• Work closely senior leaders in various Business functions (Business Operations, Finance & Strategy, Comms etc) to ensure Engineering has a smooth and effective planning cadence that solves the right problems
• Help improve operational effectiveness for Cash Engineering by understanding key planning and delivery pain points and suggesting and implementing opportunities for improvement
• Regularly communicate status of key strategic priorities and programs, including risks and opportunities, to Cash's Management team and other executive stakeholders
• Partner with other Technical Program Management leads across Block in order to clarify expectations and ensure a sense of community for our TPMs

You Have

• 15+ years of program management or related experience operating as a Technical Program Manager within Product & Engineering organizations
• 5+ years of leading high performing TPM teams, ideally in fast-scaling or recently scaled technology companies
• Impact-oriented decision making skills with an ability to identify how initiatives and effort can move the needle for the organization
• Experience bringing maturity to processes, leading teams, developing relationships, and managing end-to-end for a portfolio of concurrent programs
• A keen understanding and track record of what it takes to run planning processes in a scaled and distributed context
• Experience managing and releasing complex, high-quality features in partnership with product teams at scale
• Detail oriented and ability to drive initiatives to completion
• Strong analytical thinking and problem solving
• Strong technical program management experience with ability to influence various stakeholders including technical leaders and executive management
• Clear and concise verbal and written communication skills
• Experience hiring and guiding Technical Program Managers of varying skill levels and fostering a culture of collaboration and growth
• Strong understanding of how to enable Engineering effectiveness and delivery
• Ability to thrive in ambiguity and skillfully guide teams through change
• Very high levels of emotional intelligence; empathy, self-awareness, self-management, social/organizational awareness and social skills

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$217,800 - $326,800 USD
Zone B:
$217,800 - $326,800 USD
Zone C:
$217,800 - $326,800 USD
Zone D:
$217,800 - $326,800 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.