Head of Developer Experience

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Position Overview:
The Head of Developer Experience is a pivotal role focused on shaping and executing Socure's developer experience strategy. This includes leading the development of our next-generation Developer Hub (DevHub), enhancing our APIs to accelerate time-to-revenue growth, and simplifying integrations for our clients. Reporting to the Head of Platform Products, you will play a critical role in enabling developers to seamlessly integrate Socure's solutions, thereby driving adoption and customer satisfaction. You will lead cross-functional teams to deliver a world-class developer experience that aligns with Socure's business objectives and technological advancements.

Key Responsibilities:

• Strategic Leadership: Develop and drive the overall developer experience strategy, focusing on innovation, ease of integration, and accelerating clients' time to value.

• Developer Hub (DevHub) Innovation: Lead the design and implementation of the next-generation DevHub, creating a centralized platform that provides developers with the tools, resources, and documentation they need to integrate Socure's solutions effortlessly.

• API Enhancement: Oversee the development and optimization of APIs to ensure they are robust, intuitive, and facilitate rapid integration, thereby accelerating time-to-revenue growth.

• Integration Simplification: Work closely with engineering and product teams to simplify integration processes, reducing friction for clients and enabling faster deployment of Socure's solutions.

• Cross-Functional Collaboration: Collaborate with Product Management, Engineering, Marketing, Sales, Customer Success, and Partnerships to align developer experience initiatives with business goals and ensure cohesive execution across the organization.

• Community Engagement: Build and nurture a strong developer community through events, forums, and partnerships, fostering engagement and gathering feedback to continuously improve the developer experience.

• Metrics and Performance: Establish KPIs and metrics to measure the effectiveness of developer experience initiatives, using data-driven insights to drive continuous improvement.

• Team Leadership and Development: Lead and mentor the developer experience team, promoting a culture of innovation, collaboration, and excellence. Provide guidance and support to ensure the team's success and professional growth.

• Market Trends and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in developer experience and API design to ensure Socure remains at the forefront of innovation.

• Advocacy and Representation: Serve as a spokesperson for Socure's developer experience initiatives at industry events, conferences, and with key clients and partners.

Qualifications:

Technical:

• Technical Expertise: Strong understanding of API design, developer tools, SDKs, and integration methodologies. Hands-on experience with RESTful APIs, authentication protocols, and related technologies.

• Deep understanding of development tools and processes: Proficiency with popular programming languages (e.g., Python, JavaScript, Go, etc.), DevOps tools, cloud infrastructure, and version control systems like Git.

• Experience with APIs, SDKs, and integrations: Strong background in building, designing, and optimizing developer-facing products like APIs, SDKs, or internal development tools.

• Familiarity with CI/CD pipelines: Knowledge of automation in software development, including continuous integration and continuous deployment practices.

• Knowledge of developer ecosystems: Understanding of developer communities, open-source projects, and how to engage developers effectively.

• Developer engagement: Demonstrated success in fostering developer communities and encouraging adoption of tools, platforms, and APIs.

• Product vision and roadmap creation: Ability to shape the vision of developer-facing products, define the developer journey, and prioritize features based on user feedback and business goals.

• Experience with developer-focused UX/UI design: A good sense of what makes tools, APIs, or platforms intuitive and easy to use for developers.

Leadership:

• Experience: 10+ years of experience in developer experience, developer relations, or a similar leadership role within the technology or fintech industry, with a proven track record of driving successful developer-focused initiatives.

• Leadership Skills: Demonstrated ability to lead and inspire high-performing teams, fostering a collaborative and innovative environment.

• Strategic Vision: Ability to develop and execute a strategic vision for developer experience that aligns with company objectives and market needs.

• Customer-Centric Approach: Deep empathy for developers and a commitment to delivering solutions that enhance their experience and success.

• Collaboration: Excellent cross-functional collaboration skills with the ability to influence and align multiple teams and stakeholders.

• Communication Skills: Exceptional verbal and written communication abilities, capable of articulating complex concepts to technical and non-technical audiences, including executive leadership and external partners.

• Innovation Mindset: A passion for staying current with industry trends and continuously seeking ways to incorporate new ideas and technologies into the developer experience.

• Results-Oriented: Proven track record of setting and achieving ambitious goals, with strong organizational and analytical skills.

• Data-driven approach: Use of metrics to track and improve the developer experience. Familiarity with developer experience platforms, analytics tools, and KPIs to measure engagement, adoption, and satisfaction.

• Problem-solving mindset: Comfortable troubleshooting issues developers face and iterating on solutions that improve their experience.

Salary Disclosure:Base Salary range: $195,000 - $250,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity,  comprehensive benefits, and an annual discretionary performance bonus. 

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To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

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