Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.
Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.
Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.
More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.
As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.
Mission:
The Head of AI will play a key role in driving the success of Smartcat’s mission to become the end-to-end Language AI platform for global enterprises. In this role, you will shape Smartcat's AI strategy, unlocking the potential of AI to create new, innovative use cases or reinvent existing user experiences, delivering measurable value to our enterprise clients in multilingual content generation, translation, and analysis.
Outcomes:
- Create, enhance, and maintain Smartcat’s AI strategy, solidifying our market position as the leading Language AI platform for enterprises
- Lead with a vision on the future of AI, anticipating where the industry is heading and how to create strong tech IP and defensibility in the areas that are aligned with the company strategy
- There are three high-impact areas to focus on over the next 12 months:
- Language AI Quality: Smartcat delivers distinctly higher quality in AI-generated translations and content for enterprise customers, thanks to continuous feedback from their employees, which helps improve AI output. Your goal will be to introduce a holistic approach to measuring language quality across various use cases for translation and multilingual content generation. You will aim to achieve consistent improvement in these metrics quarter over quarter for our enterprise customers, significantly reducing the required editing effort on their end. (We are already making progress in this area and have achieved measurable results, but there is still enormous potential for innovation and breakthroughs.)
You will also lead the development of a systematic technological approach to AI quality customization, using use case-specific AI agents integrated with our platform and data layers. - Redesigning Product Experiences: Working with the UI/UX and other product teams, you will redesign every existing product experience and use case with an AI-first approach, focusing on improvements in quality, turnaround time, and creating innovative user experiences.
- AI-Driven Customer Lifecycle: Smartcat has strong inbound and PLG/PLS motions, with thousands of new verified logos signing up on the platform every quarter. You will lead the creation of an AI-driven customer lifecycle product within the Smartcat platform, leveraging real-time data on each user’s intent and in-product actions to deliver best-in-class, customized onboarding and support experiences. This product will also tailor the overall UX and guide users through their next steps within the platform.
- You will continue building and managing a team of top AI/ML engineers, fostering a culture of innovation, urgency, and customer-centricity.
Requirements:
- 10+ years of experience as an Engineering and Product leader with at least 2+ years leading AI/ML unit for a tech company
- A deep understanding of the current state of ML and AI, along with a natural passion and curiosity to stay ahead of the rapidly evolving AI landscape and drive innovation within it.Experience creating and driving a strategic AI roadmap with the ability to inspire and align a team
- Strategic mindset with a proactive approach to identifying opportunities and challenges
- Ability to effectively present and communicate at the executive and board level
- Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
- Openness to constructive feedback and the opinions and ideas of others
- Strong preference to consider candidates who live on the East Coast, Boston or New York area, but will consider other areas for the right candidate.
- Native-level fluency in English, both written and spoken
- Fully remote team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon. - Innovating a $100 Billion industry
Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost. - High impact role enabling innovation and inclusion in organizations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
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