Head of Account Management, Latin America

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We're looking for an experienced Account Manager to oversee and grow our partner ecosystem in Latin America. You will manage Remitly's relationships with LAC partners, including banks, aggregators, and FinTechs, to deliver growth and operational excellence. You will report to the Head Business Development and Partnerships. As the Partner Manager, you'll collaborate internally and with partners to ensure seamless onboarding, optimize performance, and unlock growth opportunities in the region. You'll also play a key role in shaping and executing strategies to enhance customer experience and support Remitly's growth in Latin America.

You Will:

• Build and execute an annual plan for partners in Latin America, aligned with the regional strategy.
• Lead initiatives to improve cost efficiency, transaction speed, product quality, and working capital optimization.
• Negotiate renewals, amendments, and new terms while expanding partner capabilities and product offerings.
• Use data and insights to identify growth opportunities and balance short-term and long-term goals.
• Lead performance reviews with top partners, ensuring continuous improvement and addressing gaps.
• Act as the primary point of contact for partner escalations, coordinating with internal teams to resolve financial, operational, technical, and regulatory challenges.
• Oversee the onboarding of new partners, working closely with Treasury, Product, and other teams to ensure smooth integration.

You Have:

• 7+ years of experience in strategic partnerships, preferably in remittances, payments, or financial services.
• Strong knowledge of consumer payments and cross-border money transfer, especially in the Latin American market.
• Proven track record of building and managing relationships across commercial, product, legal, and compliance teams.
• Excellent negotiation, communication, and interpersonal skills, with the ability to influence and align diverse stakeholders.
• Strategic thinker with a results-driven mindset, able to anticipate trends and position Remitly for success.
• 50% travel required to nurture and grow partnerships.
• A bachelor's degree is required; an MBA or similar advanced degree is a plus.

Compensation Details. The starting base salary range for this position is typically $160,00-$180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.