Head of Services Enablement

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Head of Services Enablement

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth. This role is specifically focused on leading our post-sales enablement team, which includes Customer Success, Delivery and Service Operations, but internal and partner facing. 

How You’ll Find Success

• Develop, manage and retain a high performing team of Program Managers and instructional designers.
• Support the team to lead and execute end-to-end GTM enablement strategies, fostering strong technical expertise and raising performance standards across the team.
• Demonstrate rigorous and data-driven perspectives to establish the right areas of focus for the team and measure team impact.
• Champion an inclusive culture, adept at steering crucial conversations and building consensus in challenging situations.
• Generate significant, measurable impact on the business through innovation, strategic insight & operational excellence.
• Operate as a company-wide visionary leader and mentor, effectively managing and inspiring teams during times of change and ambiguity.
• Build meaningful relationships with senior leadership across our services organizations to prioritize and support the team on executing high quality work. 

How You’ll Grow

• Lead with Influence: Develop your leadership skills, inspiring and motivating teams to achieve exceptional results.
• Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
• Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
• Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.

Things You’ll Do

• Manage and mentor a team of Program Managers and Instructional Designers (~6 people total) who are building and developing engaging training content that helps services employees & partners onboard, master our product, learn new role-based skills and grow professionally.
• Act as a strategic partner to the GTM Services business unit by assessing knowledge gaps, prioritizing programs, and measuring success.
• Measure impact through strong data analysis tied to KPIs.

What We’re Looking For On Your Resume

• 7+ years of experience in Customer Success Enablement, Sales Enablement, or GTM Enablement in the SaaS space. Experiences in customer success or services a plus.
• 2+ years managing a team.
• Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment.
• Experience working with cross-functional internal stakeholders.
• Outstanding organization and prioritization skills.
• Ability to work independently in highly ambiguous, shifting environments.
• Entrepreneurial mindset and willingness to jump in and get things done.
• Bachelor’s degree.

What You Should Know About This Team

• Broad purview: We work across regions, so there’s always something new to learn!
• Direct influence on key company metrics, including revenue, adoption and renewals.
• Strong focus on professional development.
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favorite Perks and Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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