Fixed Operations Specialist-NCR

Description
Remote: This role is categorized as remote. This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a regular basis. This position will require the employee to join visits to the dealer network in the North Central region on a recurring basis.
The selected candidate will assume territorial responsibility in the following states, including but not limited to - ND, SD, IA, MN,WI,IL,MI,OH,IN. The selected candidate must live in territory or relocate to the North Central region area. Relocation may be provided.
The Role
Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we've made are moving us closer to realizing this vision. The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, and counseling as well as process integration, tools development, performance and analysis reports and business planning.
What You'll Do (Responsibilities):

• Serve as a trusted advisor to zone and district parts and service managers
• Support in driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Responsible for successfully addressing and resolving zone and district needs, including but not limited to: PASE, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance
• Implementation and documentation of actions plans to overcome zone or district headwinds
• Ensure alignment with CAP goals and metrics
• Champion regional Customer Care & Aftersales CA projects as determined by leadership

Additional Description
Your Skills & Abilities (Required Qualifications):

• Bachelor's Degree or Equivalent Experience
• 3+ years of experience leading, guiding and improving dealership fixed operations
• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
• GM policies & procedures
• Proficient knowledge of Dealership Service & Parts Operations:
  
  • Automotive Parts and Service Systems
  • Dealer Operating Reports, DBI FACTS, Dealer Contact Tool and Profit Optimization
  • Financial and Fixed Coverage Optimization (Drive to 75)

• Champion regional CCA projects as determined by leadership
• Ability to travel 50% of the time domestically, cross multiple states within the region
• Overnight Travel Required

Competencies:

• Exemplary consultative skills
• Successfully builds and maintains strong internal/external relationships
• Successfully Results driven and Change Management
• Effective Informative and Persuasive communication skills
• Strong Time Management & Prioritization Skills
• Effective Problem Solving
• Proficient in strategic planning, learning agility and engaging remote teams
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation and Conflict Resolution

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is (85,100 - 135,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

This position requires the ability to legally operate a motor vehicle on a regular basis.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
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