Enterprise Account Manager, Afterpay

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The North American Enterprise Account Management team at Block is responsible for driving post-sales revenue to Block's core businesses (Afterpay, Cash App) through commerce, giving our Merchant partners access to the largest and most engaged network of next generation consumers.
We are looking for a high-energy, dynamic and strategic to build and execute the strategy behind Block's post-sales revenue expansion for some of our largest merchants. The core purpose of the Enterprise group is to grow and retain the Enterprise portfolio, which will meaningfully impact Block's business by increasing gross profit/revenue, delivering new customers, and signaling the Afterpay & Cash App brand strength to the market.
As an you will be responsible for managing a book of business of top accounts. Beyond ultimately being responsible for revenue outcomes across your portfolio, you will be responsible for deepening relationships and ensuring long-term mutual success and retention.
This role requires a strategic problem solver who is an effective influencer with a high degree of business acumen. They thrive in challenging, fast-paced environments and have a passion for driving creative solutions and developing others. The ideal candidate has demonstrated excellence in account management or sales at the enterprise level, leadership, data driven decision making, and a dedication to continuous improvement.

You Will:

• : Represent Block to top-tier Enterprise Merchants as a thought-leader in the payments landscape and demonstrate Block's value as a growth driver for our commerce partners
• Be responsible for complex negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest
• Develop and pitch powerful narratives that educate prospective partners of Block's value proposition. Effectively communicate with senior decision makers at the largest brands in the world.
• Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners' cross-functional executives
• Develop and grow Block's relationships with leading brands, including their senior executives. Represent Block at industry events, trade shows and networking functions.
• Work closely with cross-functional teams to better support your team in driving merchant growth, including Marketing, Finance, Product, Risk, Legal, Operations, Customer Service.
• Represent the Voice of the Merchant by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.

Qualifications

• 10+ years experience in high-growth environments in a business development, sales, account management, GTM or strategy role, preferably in a fast-moving technology or financial services company
• Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level
• A self-starter mentality, where leaning in and wearing multiple hats in a fast-paced, often ambiguous environment is business-as-usual
• A hunger to problem solve with analytical rigor. You're a killer sales person and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument.
• An operational mindset, with an ability to lead teams through complex deal constructs, relationships and organizations by setting a clear vision and implementing robust processes
• Significant experience driving and executing on complex deal work and strategy
• Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block's value proposition
• A willingness to travel

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $181,200 - USD $221,500
Zone B: USD $168,500 - USD $205,900
Zone C: USD $159,400 - USD $194,800
Zone D: USD $154,000 - USD $188,200
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.