Engineering Manager, SupportHub

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the Opportunity 

We are currently looking for an Engineering Manager to lead our SupportHub team. SupportHub works with Engineering, internal stakeholders, and clients to:

• Identify root causes of technical issues
• Respond to and manage production issues
• Configure programs and data flows between EnergyHub and our OEM or Utility partners 
• Generate insight from our data warehouse to answer questions or give the team insight into high-value opportunities
• Identify and implement technical solutions to correct or mitigate known issues 

EnergyHub is a growing organization and SupportHub is a new and growing team. After a successful first year, the team is adding Support Engineers and transitioning to a dedicated Engineering Manager. You will have an outsized impact on defining this role and the team’s role within the company.

You should apply for this job if you are passionate about addressing climate change and want to leverage your strong technical, communication, management and leadership skills to do so. The ideal candidate is someone who thrives in a fast-paced, dynamic environment, is comfortable navigating ambiguity while moving projects forward, and is motivated to build teams, programs and processes that foster greater organization, efficiency and scalability.

Main Responsibilities: What you’ll do

• Provide strategic oversight, direction and execution for new team initiatives
• Guide team with clear direction, ensuring they are given ample resources
• Partner with teams across the organization including Product, Partner Solutions, Client Success and Program Management to define the team’s mission, vision and roadmap
• Participate in solution development and ensure team delivers high quality work on time, in scope, and in a scalable manner
• Thrive on building your team’s skills through coaching, mentoring and training opportunities
• Continuously raise the bar for your team through organizational evolution, process improvement efforts and leveling your team’s technical prowess
• Other duties as assigned

Required Skills and Experience: What you need

• Experience managing tier 3 support or software development teams 
• Core technical knowledge and experience with some of the tools and technologies we use including Java, Python, AWS, MongoDB and PostGres
• Strong communication and interpersonal skills
• Commitment to data-driven approaches to management and prioritization
• Belief in continuous improvement
• Desire to build your team’s skills through coaching, mentoring and training opportunities

Preferred Skills and Experience: Nice-to-haves

• Experience working with utilities and/or our many device partners

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.