Email Deliverability Consultant

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Email Deliverability is a core pillar to our customers' success in delivering the right messages to the right people at the right time. Email Deliverability Consultants provide technical deliverability support to our customers by root causing Klaviyo email services issues and providing solutions to support sending best practices. Deliverability Consultants ensure that Klaviyo and our customers are always up to date with the most recent industry best practices and changes.
We are looking for a Deliverability Consultant who is excited about providing the best support to customers who are scaling their businesses with Klaviyo by demystifying deliverability and leveraging it as a tool for sustainable growth.
How You'll Make a Difference:

• Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and technical configurations
• Provide high-quality technical support for Klaviyo customers, partnering with them to effectively understand and address their deliverability issues through email and phone.
• Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users
• Investigate and address email delivery problems by communicating with Internet Service Provider (ISP) abuse desks, email blocklist, and anti-spam technology providers in a professional manner
• Provisioning of new customers with a new IP address and new DNS records
• Ensuring that Klaviyo and its clients are always up to date with the most recent industry best practices to improve sending reputation
• Establish and maintain documentation such as sending best practices and playbooks to support repeatability as we expand
• Radically collaborate with internal and external stakeholders to drive positive deliverability outcomes
• Take an active role in thought leadership through writing blogs, articles, and whitepapers

Who You Are:

• You are proactive and self-motivated to identify and solve problems; you're comfortable with a high degree of responsibility, ambiguity, and autonomy.
• You are data-driven and comfortable developing action items from large sets of data
• You're capable of learning quickly and mastering complicated systems and manual processes.
• You're empathetic and customer-first.
• Your attention to detail and accuracy is evident in all that you do.
• You have the ability to empower others to be productive in their role by enabling them to effectively use the processes, systems, data and information available to them.
• You're comfortable working independently and with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with cross functional and geographically dispersed teams.
• You are energized by supporting teammates in achieving mutual goals; you have a passion for driving measurable impact in a dynamic environment.
• You strive to communicate brilliantly whether it's in a meeting, an email, or a slide deck

Education and Experience:

• 1-2 years of work experience in an analytic, data-driven email deliverability role
• Experience working with customers, preferably at an ESP serving multiple medium to large senders
• Expertise investigating and resolving technical problems
• Excellent, thoughtful communication skills, able to work with, influence and align with multiple stakeholders
• Ability to prioritize tasks and work effectively in a fast-paced, entrepreneurial environment
• Understanding of email industry practices and trends
• Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)

Experience with:

• Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce DNS, IPs and other networking concepts
• Email Authentication setup (Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC))
• APIs
• Email marketing platforms and E-Commerce platforms
• Testing and analysis tools, like Litmus, Return Path, EDS, Google Postmaster Tools and SNDS

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$84,000 - $126,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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