Education and Enablement Coordinator

OUR  MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE 

As an Education and Enablement Coordinator, you will be primarily responsible for facilitating training sessions and developing training content and enablement materials for Thyme Care’s non-clinical Care Team. The Care Team is on the frontlines, serving individuals diagnosed with cancer as their advocate and navigator throughout care. Care Team members are liaisons and coordinators between our members and those involved in their care: physicians, specialists, and the member’s health insurance plan. In this role, you will have three primary responsibilities. 

First, you will facilitate training sessions and develop training content and enablement materials to support the release of new processes to the Care Team, as well as develop enablement materials to support new contract implementations. 

Second, you will develop enablement resources for ongoing department education, such as job aids, scripting, and additional reference materials, as needed. 

Third, you will provide support to the Care Team onboarding program, assisting with the facilitation of training sessions and enablement materials, as needed, for our Care Team new hires. Onboarding support may also include providing shadowing and coaching support to new hires. 

WHAT LEADS TO SUCCESS

After your first three months you will have:

• Completed training and are up to speed on Thyme Care systems, tools, technology, partners, and the Care Team. 
• Expanded upon our library of internal resources and reference materials for the Care Team.
• Independently facilitated training sessions to support process updates to our Care Team.

On an ongoing basis you will:

• Become an invaluable partner to our care team, identifying training and enablement opportunities, and ensuring everyone has proper enablement materials to support their work.
• Constantly be on the lookout to improve effectiveness and quality of our work with our members.

WHAT LEADS TO SUCCESS

Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly.

• Expertise. You have experience facilitating and building training in the healthcare space. You’ve worked in patient-oriented roles and have the ability to coach and provide feedback. 
• Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues. 
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. You have experience with video software, Google Suite, Slack, and electronic health records, or you are comfortable learning new software applications.
• Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $33.66-34.62/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.