Director of Shopify Partnership

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Director of the Shopify Partnership will lead and drive Klaviyo's strategic partnership with Shopify, spanning both go-to-market (GTM) and product functions. In this role, you will align GTM teams to accelerate market velocity and penetration for both companies, while fostering collaboration between product teams to create innovative solutions that drive merchant adoption and growth.
Success in this role means you'll become a trusted expert on Shopify, with a deeper understanding of the platform than most Shopify employees. You will be a key influencer on Klaviyo's product roadmap, marketing strategy, and resource allocation. By collaborating across departments, you will ensure alignment, creativity, and productivity, helping to drive impactful results.
You will also own ARR targets tied to Shopify, shaping and executing on a revamped strategic partnership agreement, and driving joint commitments in both existing and new initiatives. In addition, you'll grow and manage a team focused on accelerating success with Shopify's diverse GTM teams.
This role is performance-driven, with goals focused on expanding and converting Klaviyo's Total Addressable Market (TAM) with Shopify.
Key Responsibilities:

• Team Management: Build and manage a team of capable, cross-functional inventors, influencers,and impact agents.
• Customer-Centric Product Strategy: Identify net new merchant-facing product opportunities that drive GMV and accentuate a competitive advantage for Shopify and Klaviyo.
• Technical and Product Alignment: Liaise with product and technical leadership at both companies to align roadmaps, forge relationships and reduce friction so that we can build innovative solutions together.
• Pipeline Generation: Define and implement programs across multiple teams to generate meaningful pipeline for Klaviyo and Shopify.
• Strategic Relationship Building: Forge new relationships with influential change makers at both companies and deepen relationships with existing contacts.
• Program Metrics & Optimization: Establish and monitor KPIs for each team, overall pipeline performance, and revenue contribution. Use data-driven insights to continuously improve the strategy and its impact.
• Market & Competitive Insights: Maintain a deep understanding of the ecosystem, emerging technologies, and competitive dynamics to ensure the partnership remains innovative and aligned with industry trends.

Key Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field
• 15+ years of experience with 5+ years of product experience and 5+ years of go to market experience
• Proven success in building and deepening connections with a large, complex organization
• Strong technical understanding of integration frameworks, APIs, and cloud technologies (SaaS experience preferred)
• Excellent strategic thinking with the ability to align partner activities with overall business objectives and revenue goals
• Strong communication, relationship-building, and leadership skills, with a track record of fostering long-term partner success
• Demonstrated ability to work cross-functionally to align on business and technical objectives
• Knowledge of cloud, SaaS, and emerging technology ecosystems
• Experience in retail or ecommerce preferred

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$164,000 - $246,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.