The Director of Sales Operations will enhance the efficiency of Boku's sales team by optimizing processes, managing CRM systems, analyzing sales data, and collaborating with other departments. Responsibilities include sales enablement, data management, forecasting, and leading projects to support sales initiatives.
Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
Boku is looking for an experienced and dynamic Senior Director of Sales Operations to join our team. This role will be integral to driving the efficiency and effectiveness of our global sales team by optimizing sales processes, tools, and data. The ideal candidate will have a strong background in sales operations, project management, and cross-functional collaboration. You will play a key role in supporting Boku’s growth by ensuring the sales team has the insights, resources, and operational support to hit and exceed revenue goals.
Key Responsibilities
- Sales Process Optimization: Develop, implement, and refine sales processes to ensure maximum efficiency and alignment with business goals. Work closely with sales leadership to identify opportunities for process improvement and standardization.
- Sales Enablement: Support the sales team with the right tools, training, and resources to improve productivity and win rates. This includes managing CRM systems, sales analytics, and performance tracking tools.
- Forecasting and Reporting: Own the sales forecasting process, ensuring accuracy and consistency in pipeline reporting. Provide actionable insights to leadership through regular and ad hoc sales reports and dashboards.
- Data Management and Analytics: Manage and analyze sales data to provide actionable insights that drive decision-making. Track key performance indicators (KPIs) to measure the effectiveness of sales initiatives.
- CRM Management: Maintain and optimize the CRM system (e.g., Salesforce, Hubspot, Pipedrive), ensuring data integrity and usability. Assist with user training and adoption, and work with IT or Salesforce administrators to troubleshoot and resolve system issues.
- Cross-functional Collaboration: Act as a liaison between the sales team and other departments (finance, marketing, product, and customer support) to ensure alignment and support for key sales initiatives.
- Quota Setting and Compensation: Work with sales leadership and HR to develop and implement sales compensation plans. Ensure accurate quota assignments and sales incentive management.
- Sales Training & Development: Partner with sales leadership to develop and deliver training programs that enhance sales skills and product knowledge. Help onboard new team members and provide ongoing coaching as needed.
- Project Management: Lead and manage cross-functional projects that support sales operations, including system upgrades, new product launches, and process improvements.
Key Qualifications
- Education: Bachelor’s degree in business, marketing, or a related field. MBA or equivalent is a plus.
- Experience:
- 7+ years of experience in sales operations or related roles in a technology or SaaS-based company.
- Strong background in CRM systems and sales analytics tools.
- Proven experience in sales process optimization, forecasting, and data analysis.
- Technical Skills:
- Expertise in using CRM and other sales enablement tools (e.g., Tableau, Excel, or other reporting/BI tools).
- Familiarity with sales compensation design and management.
- Strong proficiency with Microsoft Office Suite (Excel, PowerPoint) and Google Suite.
- Communication Skills: Strong written and verbal communication skills with the ability to work with cross-functional teams and senior leadership.
- Problem-Solving Skills: A solution-oriented mindset, with the ability to identify issues, analyze root causes, and drive resolution effectively.
- Attention to Detail: Ability to manage large sets of data with precision and consistency.
Preferred Qualifications
- Experience in the payments, fintech, or SaaS industry.
- Experience with automation tools or advanced analytics techniques (e.g., Python, SQL).
- Familiarity with global sales operations and international market considerations.
Why Boku?
- Innovative Culture: Be part of a fast-growing company at the forefront of mobile payments.
- Impact: The opportunity to directly influence the success of Boku’s global sales operations.
- Career Growth: We are committed to professional development and offer plenty of opportunities for career advancement.
- Competitive Compensation: We offer a competitive salary, bonus structure, and benefits package.
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior Director, Enterprise Solutions & Process will lead the development and support of solutions for major restaurant brands, manage a team, influence product roadmaps, and deliver customer value at scale while ensuring team performance and improving operational practices.
Software
The Sr. Director, Sales Operations will lead the sales operations function, drive sales performance optimization, manage forecasting processes, enhance data management, and oversee the Sales Operations team. This role will collaborate cross-functionally to align strategies, implement sales incentives, and identify process improvements to foster sales effectiveness while mentoring team members.
Top Skills:
Crm SystemsData AnalyticsForecastingIncentive PlansSales Analytics ToolsSales DashboardsSales Performance ManagementSales QuotasSales Territories
Software
The Senior Director of Customer Success Operations will optimize customer success initiatives, drive operational excellence, and leverage data insights to enhance satisfaction and retention. This role involves strategic leadership, process optimization, technology management, and cross-functional collaboration with various teams.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
