Director, Now on Now Customer Engagements

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
The Now on Now Customer Engagement Leader will be responsible for refining and executing comprehensive go-to-market (GTM) strategies that align with the Now on Now vision and goals. This strategic role requires a deep understanding of the ServiceNow product landscape, exceptional leadership abilities, and the capability to drive cross-functional collaboration for business growth. The Customer Engagement Leader will work closely with Sales, Marketing, Business Leaders, DTLT, and Customer Success teams to enhance the ServiceNow pipeline and increase customer engagement through Now on Now offerings.
Key Responsibilities

• Build understanding of how Now on Now leverages products across the company by ServiceNow Executives and practitioners
• Develop and implement scalable processes to integrate Now on Now leaders into various GTM initiatives, including Executive Briefing Centers (EBC), events, customer calls, workshops, and webinars
• Establish and nurture strategic relationships with Sales teams and the Innovation Office to align Now on Now strategies with broader sales initiatives, enhancing customer engagement
• Drive key GTM enablement efforts that drive how Now on Now can be leveraged for high revenue influence
• Establish critical KPIs and lead data analysis to drive proactive GTM approaches that maximize revenue influence
• Conduct data analysis to identify trends, customer needs, and pain points, informing GTM strategies
• Identify and implement efficiencies in the customer engagement process to enable scalable GTM operations
• Drive ABM initiatives across key accounts focusing on Now-on-Now digital events (at-scale motion)
• Develop and deliver sales enablement training, and resources to equip the sales team with the Now-on-Now knowledge and materials needed to influence pipeline.
• Identify and enhance strategic partnerships including those with ServiceNow Partners, to strengthen Now on Now go-to-market capabilities and expand market reach.

Qualifications
Required Qualifications:

• Experience: 15 years of overall experience. With 7 years of experience in go-to-market strategy, product marketing, or a related role within the technology sector, including at least 4 years in a leadership position within a sales or GTM organization with direct revenue targets.
• ServiceNow Knowledge: Strong understanding of the ServiceNow Product landscape and value proposition.
• Education: Bachelor's degree in business, Marketing, Technology, or a related field; MBA preferred.
• Leadership: Proven track record of leading cross-functional teams and driving successful product offerings.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication: Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with a high degree of change and complexity.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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