At Chewy, we strive to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Our Opportunity:
Chewy is hiring a Director of App Marketing to build the strategy and execution to drive Chewy customers into the Chewy mobile app. This is a senior leadership role with C-suite clarity and requires ownership of multiple org-wide goals critical to Chewy’s growth. The role requires the flexibility to think strategically but also to roll up your sleeves and supervise operational details of mobile app engagement including app installs and traffic generation, and the ability to communicate the details and progress back to senior leadership on a regular basis. The ideal candidate is relentless, data-driven, innovative, and thrives in a fast-paced environment with minimal oversight. We are looking for someone who is equally passionate about app engagement, mobile marketing technology, measurement, ad platform functionality, audience segmentation, and creative strategy to scale out a new marketing function in close collaboration with partners.
What You’ll Do:
- Build and own Chewy’s app marketing and engagement strategy and execution to incent pet parents to use the Chewy mobile app
- Run a paid marketing budget to drive app installs within the guardrails of efficiency and effectiveness.
- Regularly partner, present and report to senior leadership and collaborators on app marketing strategies, plans, and findings, including progress to App install and MAU goals.
- Seamlessly partner with Marketing Analytics and Core Product teams to troubleshoot technical bugs or develop performance monitoring, reporting, or tracking needs
- Be responsible for the development of successful paid digital strategies focusing on cohort analysis, audience segmentation, and campaign objectives that will drive target outputs in alignment with merchandising strategy.
- Partner closely with Sponsored Ads, Integrated Marketing, Merchandising, and Ad Platform collaborators to drive the channel strategy and deliver best in class execution across setup, optimization, and creative iteration.
- Fluently convey the values of campaigns with objectives at different funnel stages, articulate 3P reporting trends, and build 1P understanding of media incrementally on our objectives.
- Build and lead mechanisms that convey progress on goals and roadmap inputs and represent performance of channel investment and performance vs. financial plan.
- Maintain a sharp focus on the industry, ad platform developments, and translate that POV into strategic recommendations that demonstrate active budget management in the channel.
- Craft and complete structured A/B tests passionate about campaign management, incrementally, and creative.
What You’ll Need:
- 10+ years of app / customer engagement marketing experience, 2+ years people management
- Experience leading large-scale paid marketing campaigns, preferably passionate about driving app installs and app engagement
- Technical skills to understand app performance tracking and measurement solutions
- Ability to lead the strategy while inspecting the tactical execution on new campaigns, run up on performance reads, strategic evolution and development of POVs and insights that help the business scale
- Strong understanding of the data privacy landscape including platform updates and upcoming changes
- Sophisticated Excel skills and basic SQL skills
Compensation & Benefits:
Our salary range for a Director, Mobile App Marketing position is $180,500.00 - $288,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team Members will receive six paid holidays per year. Team Members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
