Director of Infrastructure Engineering

Job Description
At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.
As a Director of Infrastructure Engineering at JPMorgan Chase within the Employee Platform's Collaboration and Communication team, you will be responsible for managing the TSE team for the Voice and Business Collaboration towers, leading a large global team and using your advanced technical knowledge to resolve complex issues. You will also be responsible for managing vendor engagements, including SaaS, partnering with them to ensure reliability and strong customer support for the services they provide.
Job responsibilities

• Manages technical areas within infrastructure engineering, collaborates with others across different technical areas, and anticipates the needs of multiple disciplines within the function
• Manages and implements corporate and divisional operational plans and provides broad direction to teams, team leads, and supervisors
• Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements
• Drives multiple complex projects, processes, and initiatives
• Develops and executes the function's objectives with accountability for outcomes
• Be responsible for staffing, budget, and relevant profit and loss
• Mentors and coaches junior engineers and technologists
• Champions the firm's culture of diversity, equity, inclusion, respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience managing cross-functional teams of infrastructure engineers
• Experience hiring, developing, and recognizing talent
• Extensive knowledge of hardware aligned to infrastructure engineering
• Knowledge of observability tools such as Splunk, Dynatrace, Grafana
• Exposure to managing and developing budgets

Preferred qualifications, capabilities, and skills

• Knowledge of Voice (SBC, Cisco, Zoom), Trader Voice (Unigy, Turrets) and Capture (NTRX) products
• Knowledge of M365
• Understanding of AI and Data Ops

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.