Director, Enterprise Change & Problem Management (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
The Director of Enterprise Change and Problem Management will lead and oversee the global enterprise strategy and execution of Change and Problem Management practices across the organization. This leader will be responsible for ensuring that Change initiatives are systematically managed and standardized to minimize disruption and reduce risk, while also driving a consistent, efficient, and proactive approach to Problem Management to prevent recurrence of issues and improve operational performance.
The role requires a strategic, data-driven leader with expertise in managing large-scale Changes in complex global environments, who can build high-performing teams and foster cross-functional collaboration across departments.
What You'll Do:

• Change Management:
  
  • Chairman of Change Advisory Board: Facilitate the CAB ensuring all high risk changes are adequately vetted and reviewed.
  • Develop and lead global Change Management strategy: Ensure alignment with organizational goals and continuous improvement of Change processes.
  • Oversee the end-to-end Change Management lifecycle: From initial impact assessment, through planning, execution, and post-implementation review.
  • Ensure consistent governance and adherence: Establish global standards, policies, and procedures to ensure Changes are controlled and implemented with minimal risk.
  • Stakeholder engagement and communication: Partner with senior leadership and business units to manage expectations, communication plans, and training as necessary.
  • Drive continuous improvement: Identify and implement best practices, tools, and methodologies to improve the effectiveness and efficiency of Change Management across regions.

• Problem Management:
  
  • Strategic oversight of Problem Management practices: Develop frameworks to identify root causes of Incidents and ensure corrective actions are implemented globally.
  • Lead cross-functional problem-solving efforts: Facilitate collaboration between Incident Management, Engineering, IT, operations, and business units to drive problem resolution and prevent recurrence.
  • Proactive Problem identification: Utilize data analytics, trend analysis, and risk assessments to identify potential issues before they arise.
  • Governance and reporting: Define KPIs, metrics, and reporting structures to monitor the health of the Problem Management process and continuously drive improvements.
  • Knowledge management and lessons learned: Capture and disseminate knowledge across teams to foster a culture of learning and prevent repeat incidents.

What You'll Need:

• Proven experience in Change and Problem Management: Bachelor's degree and minimum of 15 years of experience in leadership or Change Management or Problem Management roles or a combination of education and experience with at least 5 years in a global leadership capacity.
• ITIL Certification: Extensive knowledge of ITIL practices, specifically in Change and Problem Management
• Leadership experience in a global organization: Proven success in leading large-scale, multi-regional change initiatives and problem-solving efforts in complex environments.
• Strong analytical and problem-solving skills: Ability to lead data-driven analysis to diagnose Problems and identify sustainable solutions.
• Exceptional communication and collaboration skills: Proven ability to influence senior stakeholders, manage resistance, and foster collaboration across global teams.
• Proactive and results-oriented: Ability to work under pressure, prioritize effectively, and deliver tangible business results.
• Technical proficiency: Strong understanding of IT systems and infrastructure, including cloud, networking, and security, is a plus
• Additional requirements / key competencies:
  
  • Leadership: Ability to inspire, motivate, and develop high-performing teams across regions.
  • Strategic Thinking: Strong business acumen with a proven ability to develop and execute a global vision.
  • Collaboration: Ability to work cross-functionally and navigate organizational complexity.
  • Adaptability: Ability to manage uncertainty and drive change in a fast-paced, evolving global environment.

Bonus Points:

• Experience with digital transformation and agile methodologies.
• Proficiency in using change management and problem management tools (e.g., ServiceNow, Remedy, Jira).
• Experience in a regulated industry (e.g., finance, healthcare, telecommunications) is a plus.
• Experience with Compliance Frameworks and Auditors

#LI-SC1
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Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $160,000 - $260,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:12-01-2024