Our Opportunity:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Chewy is hiring a Director of Diversity, Equity & Inclusion (DEI)!
The Chewy DEI Center of Excellence (CoE) designs, drives, and accelerates Chewy’s strategies for inclusion across the talent lifecycle, working in partnership with HR and business leaders.
The Director of DEI combines a deep expertise in DEI principles and data with practical experience integrating DEI into talent processes and designing impactful programs that foster inclusion. The leader must be curious about Chewy’s business strategies, seeing opportunities for standard process sharing or tailored programming depending on what is common and what is unique. The leader has experience enabling effective employee resource groups and building scaling mechanisms to embed inclusion throughout a large organization. As the leader for the DEI COE, the Director builds impactful teams, attracting, retaining and developing diverse talent for the function. The leader also values operational excellence, change management and continuous improvement when designing programs. The Director has a soundtrack record of building trusted relationships with executives, business leaders and peers, and delivering results through collaboration and influence.
What you will do:
- Own and develop strategies and initiatives for diversity, inclusion, and engagement that align with business strategies, while maintaining strong internal relationships with Leadership for clarity on opportunities and influencing adoption of initiatives
- Bring intellectual rigor, data and insights forward through effective communications, providing a well-informed point of view to influence executives and other leaders
- Integrate DEI through the talent lifecycle for Chewtopians, working with Talent Acquisition for hiring, Talent Development for learning and development, Talent Management for annual talent processes like reviews and promotions, and HR Business Partners for business line-specific talent opportunities
- Provide oversight for DEI programs that ensures detailed execution, including equipping the team with tools, mechanisms and standard methodologies for robust program management
- Be responsible for the development of DEI metrics and analytics to set the standard for influencing decisions related to people, business practices, and other priorities
- Serve as a force multiplier by building scalable programs, identifying and sharing standard methodologies, and upskilling HR and business partners
- Lead an impactful team that has effective listening mechanisms for voice of the customer, prioritizes operational excellence, and stays current on developments in DEI inside and outside Chewy
What You'll Need (Experience):
- 10+ years of experience in human resources or related field of expertise
- 5-7+ years leading, developing and managing a team as well as broad scale organizational DEI workforce strategies (within a global organization a plus)
- 5+ years of experience regularly interfacing and communicating with executive business leaders
- 5+ years of experience in a client-facing role, including excellent listening skills and communication skills, both written and verbal, with the ability to communicate sophisticated information to varied audiences
- Experience using DEI data or HR data to craft compelling strategies to inspire change/drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Education/Certifications:
- Bachelor’s degree in business, OD, Org Psychology, HR Management or equivalent experience
- Industry Certifications, e.g., HCI Strategic DEI, HCI Strategic HR Business Partner, SHRM-SCP, SPHR, SHRM-CP, or PHR, PMI Agile Certification, e-Cornell, PROSCI Change Management Certification, CCMP, etc. (a minimum of one)
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
