Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with outstanding ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers, and builders, on the lookout for creative and driven talent to join the pack.
We are seeking a Senior Product Designer in Bellevue, WA or Boston, MA offices only to lead the creation of thoughtful and engaging experiences for our customers. This requires earning trust cross-functionally, thinking big, continuous innovation, a bias for action, coupled with thoughtful experimentation. The ideal candidate will be a systems-level design problem solver and visionary, with strong customer instincts and outstanding design intuition.
Our team works on innovating our flagship Chewy platforms and developing new products and services across the entire Chewy ecosystem. You might be helping pet parents find just the right toys, food, and medicine to keep them happy and healthy. Supporting pet parents in finding their next pet and being there to answer urgent questions using veterinarian telemedicine. Ensuring that our customer care and fulfillment teams have tools to wow our customers with seven-star service.
What You'll Do
- Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
- Lead innovative and systems thinking across a range of products, platforms, and devices with a bias for action and a customer focus.
- Guide the design process from end to end: Discovery and concept ideation, flows and wireframes, and full-fidelity prototype designs.
- Collaborate with product managers, developers, content strategists, user researchers, and other designers.
- Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation.
- Clearly present your design process, inspiration, and decisions to collaborators, including C-suite executives.
- Champion Chewy's culture and principles within the group and set new standards for executional and operational excellence.
What You'll Need:
- 5+ years of experience as a user experience designer, interaction designer, information architect, or similar role
- 1+ years of experience leading large-scale product design initiatives.
- A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies.
- Confirmed experience communicating and presenting complex problems clearly.
- Ability to evaluate the customer and business impact of your design decisions.
- Bachelor’s degree (or an equivalent degree) in Design, HCI, or a related field, or equivalent professional experience with the design field.
- Position may require travel and will require time in the local office.
Bonus:
- Experience designing complex UGC mobile products and experiences
- Ability to lead end to end process from discovery to delivery
- Thrives in fast paced, start-up environment
- Can flex in other areas such as IA or UX/UI or VD
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA | Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
Compensation & Benefits:
Our salary range for a Senior Product Designer position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt Team Members have unlimited PTO, subject to manager approval. Team Members will receive six paid holidays per year. Team Members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
