Design Coordinator

WANTED - thinkers, builders, and dreamers

For over 15 years, ArcTouch has created lovable apps, websites, and connected experiences for world-class companies, leading brands, and innovative startups. See some of our work.

Since launching our first app in 2009, we’ve followed these core beliefs:

• Create lovable products, the perfect blend of something useful and delightful that forges meaningful connections with users.
• Be a lovable company, where amazing teams of diverse individuals collaborate every day to create something we can be proud of.

ArcTouch is a specialty studio that s part of the award-winning AKQA Group.

If you're passionate about building lovable products, we want you to join us!

Role Expectations

As a Design Coordinator, you’ll report to our Design Leadership and play a critical role in leading people—not pixels. With 20+ designers across multiple projects, your focus will be mentoring, developing, and supporting the team while collaborating with senior leadership to ensure healthy, well-aligned teams.

People Management Responsibilities:

You will play a crucial role in fostering the growth and development of our team members.

• Conduct regular 1:1 meetings with team members to discuss their career progression, delivery expectations, performance, and engagement.
• Guide team members in creating their career plans, helping them identify their skill gaps, and offering guidance on aligning their professional goals with the company's objectives.
• Create an inclusive environment where team members feel valued, heard, and free to express their thoughts and ideas.
• Assess individuals' performance regularly, identifying gaps, recognizing achievements, and guiding the team to meet business needs.
• Uphold ArcTouch's Culture and Leadership Principles, guiding team members to align with these values.
• Encourage team leads/design mentors to play a role in the coaching and skill development of their design team peers.

Recruitment Responsibilities:

You will partner with our department leadership and PeopleOps team to recruit the very best people.

• Constantly assess the team's competencies and ensure you hire people to complement your current team, building the team you need to staff projects.
• Participate actively in the hiring process, providing valuable inputs to improve recruitment.
• Collaborate with the team leadership to ensure the team's capabilities meet business needs and align on hiring progress.
• Collaborate closely with the PeopleOps Team to ensure a smooth onboarding process for new hires, including assigning a Peer Buddy and overseeing technical and project onboarding.
• Identify and support internal opportunities for existing team members through regular talent reviews and coordination with leadership.

Business Responsibilities:

You will be responsible for supporting the successful delivery of projects.

• Focus on team health and delivery across multiple project pods, partnering with technical leadership on long-term resourcing and escalation support.
• Resource Allocation: Balance individuals and business goals to define project allocations, ensuring the teams have the necessary resources to deliver the best work.
• Regularly meet with internal stakeholders on a selection of projects to assess and bring actions to improve the team's value delivery, ensuring we meet and exceed client expectations.
• Identify and address knowledge gaps within the project teams, ensuring they’re adequately staffed and equipped to deliver high-quality work.

Technical Responsibilities:

• While not responsible for design direction or strategy, you’ll support the department leadership by sharing valuable insights.
• Provide feedback based on project and team observations to help improve collaboration, execution, and quality across teams.

Benefits

• Health, dental and life insurances
  
• Mental Health Program: monthly therapy sessions and regular mental health talks
  
• Meal allowance
  
• Wellhub partnership
  
• SESC partnership
  
• Extended maternity, paternity and adopting Leaves
  
• Flexible benefits: choose the ones that best suit your current needs—wellness, courses, events, child care, and more!
  
• Flexible hours

ArcTouch is an Equal Opportunity Employer (EOE). Applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity and gender expression, disability, or veteran status.

Come join us!