Denials & AR Operations Support Supervisor

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Operations Support Supervisor, you will be is responsible for coordinating the workflow of the Operations Support Department including the case referral process, document procurement process, document request process, appeal submission process, and coordination with other departments.   Every day, you will oversee staff productivity, oversee inventory and the support of a subset of clients while staying on top of any updates or issues and perform a daily audit of the operation work queues for task delegation.

To thrive in this role, you must:

• Have the ability to identify different types of hospital documentation including medical records, UB-04s, EOBs, Itemized Bills, Hospital Account notes, appeal letters, and denial/approval letters.   

• Understand how to use various provider and payer systems to obtain the necessary documentation for case files.

• Have experience leading teams with up to 17 direct reports and keep all of the information organized for the department and for the clients. 

Here’s what you will experience working as an Operations Support Supervisor: 

• Communicate appeal deadlines out to staff within 24 hours of case receipt.

• Audit all referrals pending review on the electronic referral tracking sheet and/or Power BI and take steps to resolve any issues.

• Handle rush and high balances cases.

• Ensure all appeals are submitted within the timely filing limits. 

• Work with provider system access coordination and training matrixes. 

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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