Chewy’s Data Analytics team has an exciting opportunity for a Senior Data Engineer (Data Engineer III) to join the pack. In this role, you will leverage your extensive expertise in data engineering to support our Speech Analytics platform. You'll be integral in building and maintaining high-quality data pipelines that drive analytical solutions, driving strategy for VOC data democratization, collecting stakeholder requirements for metrics and visualization, and integrating additional metadata fields into our Speech Analytics platform to facilitate enhanced VOC and QA reporting. You will act as a technical lead/advisor for our customer experience survey mechanisms (CSAT/NPS) and support other ad hoc VOC experimentation and customer feedback data responsibilities as needed. As a key player, you will develop and implement advanced data products and technologies to meet our evolving business needs and redefine world-class customer service standards. Our fast-paced environment presents continuous new challenges and opportunities.
- Develop, optimize, and maintain data architecture and pipelines using advanced design and programming patterns, adhering to best practices.
- Manage and enhance our SSOT tables and data marts critical for daily business decisions.
- Act as a trusted advisor to analytics teams and business partners, providing expert consultation and communicating sophisticated data-driven insights.
- Mentor and coach peers on data standards and best practices, promoting a culture of continuous learning and improvement.
- Lead the evaluation and deployment of cutting-edge tools and processes for data engineering to boost overall organizational productivity.
- Collaborate with leaders, vendors, and data practitioners across Chewy to develop technical architectures for strategic projects and initiatives.
- Document technical details of work and adhere to agile methodologies, utilizing tools such as Jira and Confluence.
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Mathematics, or a related field.
- At least 5 years of experience in data engineering, with a strong focus on data integration and pipeline construction in cloud environments and enterprise data warehouses like Snowflake.
- Expertise in SQL and programming languages such as Python; familiarity with big data technologies like Apache Hadoop, Spark, and Kafka.
- Demonstrated ability to lead projects and communicate effectively with stakeholders at all levels.
- Strong problem-solving skills and the ability to adapt to new technologies and changing business requirements.
- Strong proficiency in Python.
- Prior experience leveraging top Speech & Text Analytics/VOC/Customer Feedback Management software in e-commerce, retail, or startup environments.
- AWS Developer or Data Analytics certifications.
- Experience with BI tools such as Tableau, Power BI, or similar, and familiarity with Speech Analytics platforms like XM Discover, Qualtrics, or Clarabridge.
Compensation & Benefits:
Our salary range for a Data Engineer III position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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