The Customer Success Manager will be responsible for managing client accounts, ensuring net retention, and providing exceptional client support in a B2B environment. This role requires strong project management skills and the ability to communicate with executives, as well as a passion for technology and the company's products.
Job Description
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Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.
- SaaS Account Management or CSM experience, owning a book of business with targets on net retention
- Experience working in B2B (client-facing) role
- A passion to learn the products' functionality, and you're tech-savvy
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
- Executive project management skills and able to communicate effectively across the C-suite
- Experience working with Salesforce & Web-based technologies
- Experience with SFDC, Asana and/or ChurnZero - advantage
- An HR or HRM background - advantage
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog friendly office
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
Top Skills
Asana
Churnzero
Salesforce
Web-Based Technologies
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Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
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- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
