Customer Success Manager

Must be located in Toronto, Ontario, Canada

Join Our Team as a Customer Success Manager at Skilljar!

Skilljar is excited to welcome a Customer Success Manager to our dynamic support team in Toronto, Canada, through an Employer of Record. We are looking for a highly motivated individual with excellent time management skills to effectively manage a diverse portfolio of clients.

The ideal candidate will demonstrate a strong ability to grasp technical concepts, effectively navigating our platform's features and functionalities. Crucially, they will adeptly transform these features into tangible business outcomes for our clients. As a Customer Success Manager, you will play a pivotal role in delivering value throughout the entire customer journey, encompassing implementation, post-launch, and the renewal process.

We are offering an outstanding opportunity to join a startup that has already established trust with many Fortune 1000 and mid-market clients. If you have a proactive attitude and are motivated to create a substantial impact, we would love to hear from you!

What You’ll Do:

• Understand Customer education strategies and Skilljar products and how those strategies can help customers achieve their key business outcomes
• Develop clear and organized success plans and risk action plans that are in line with our customers' business goals and Skilljar's objectives for customer retention, growth, and satisfaction.
• Manage all customer relationships across an entire book of business ranging from Executive Sponsors to Program Owners and Admins.
• Consult on how to optimize a customer setup and usage of Skilljar in alignment with their key goals and objectives
• Ensure high attention to detail and responsiveness towards all customers in book of business. Be well organized in keeping customer SFDC records up to date and latest business and partnership details
• Other duties and responsibilities as assigned.

What You’ll Bring:

• 3-4 years in a customer success or account management role required, preferably in a SaaS environment.
• Proven track record or interaction with and driving projects at C-level, VP, and Director client levels, collaborating with customers, and setting and managing expectations, required.
• Manage the customer and drive value at all stages of the customer journey from implementation to post launch and into the renewal process, required.

Base Pay Philosophy:

We collaborate with Remote to promote salary range transparency throughout the hiring process. This helps us not only meet regulatory requirements, but also prioritize pay equity and diversity, equity, inclusion, and belonging (DEIB) during recruitment. The base salary mentioned below is just one aspect of the comprehensive rewards package for this position.

Toronto, Canada: CAD $79,600 - CAD $97,500

The salary range for this position will be determined based on factors such as experience, education, relevant abilities, and internal equity.

Benefits

• Health Coverage
• Flexible Time Off & Paid Holidays
• Tech Reimbursement
• 401k Plan

About Remote, Employer of Record

Remote is addressing the primary obstacle faced by international remote organizations: ensuring compliant employment regardless of location. Their services enable businesses of all sizes to build a diverse workforce by managing global payroll, benefits, taxes, and compliance. To learn more about Remote's solution, click here. Their team comprises exceptional individuals from various corners of the globe and is supported by top-tier investors.

About Skilljar

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of dedicated Skillets with a growth mindset, driven by startup culture and a passion for education. Founded in Seattle, Skilljar is now a fully distributed company.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Don’t meet every requirement? At Skilljar, we are committed to building a team that embraces a variety of backgrounds, experiences, perspectives, and skills. We believe that the more inclusive we are, the better our work will be. Even if your previous experience doesn’t perfectly match with the job qualifications listed, we encourage you to apply.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.