Customer Success Manager

Description

Who are we?

Checkmarx is the enterprise application security leader and the host of Checkmarx One™ — the industry -leading cloud-native AppSec platform that helps enterprises build #DevSecTrust.    

Powered by the intelligence from our industry-leading AppSec security research team, and our AI-driven technology and services, our platform is designed to enable CISOs, AppSec and development leaders to prioritize their teams’ focus on what impacts their business.   

Our offerings secure every phase of development for every application, from the very first line of code through production, while simultaneously balancing the dynamic needs of security and development teams.   

We are honored to serve more than 1,800 customers, which includes 60 percent of all Fortune 100 organizations. We are committed to moving forward with unwavering dedication to the safety and security of our customers, and the applications that power our day-to-day lives. 

What are we looking for?

 We are seeking a talented and highly customer focused member to join the Checkmarx CSM team.

Our Customer Success Managers (CSM) are critical to our relationships with our customers. They are responsible for ensuring customers successfully onboard, adopt and realize the value from Checkmarx solutions. CSMs are highly motivated and skilled customer relationship builders who drive adoption of our solutions, generate referrals, drive customer loyalty, and secure long-term relationships. This is all achieved by knowing the customer, designing plans to deliver maximum value, and to be consultative in the journey to becoming a trusted advisor.

How will you make an impact?

 In this role, you will be managing existing and new customers, focused on improving customer retention, increasing adoption of Checkmarx within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation. 

• Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.
• Lead and coordinate the deployment and adoption of Checkmarx products.
• Know the Checkmarx solution, the AppSec market, and competition
• Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services.
• Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk and mitigate in a timely manner.
• Maintain accurate view of health of assigned customers using existing tools and procedures in place.
• Work closely with Product management, R&D and Support teams to promote customer requests.
• Proactively anticipate customer needs and effectively manage reactive customer requests.
• Must have a strong bias toward guiding product maturity with customers.

Requirements

What is needed to succeed?

• Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a SaaS company
• Proficient in English (Verbal and Written)
• Familiarity with AppSec and Software Development Lifecycle Methodologies.
• Be the primary point of contact for customers. Access all company resources to address customer requirements.
• Understand and communicate the technical architecture and integration of our products within customers' environments.
• ·Assist customers with the optimization of our security applications, ensuring best practices are followed.
• Ability to connect and build long-lasting relationships with customers through consultative conversations
• Ability to understand and articulate complex technical concepts and be a creative problem solver
• Ability to manage projects and initiatives to timelines.
• Superb verbal and written communication skills
• Exceptional multi-tasking abilities and organization skills
• Capable of working independently and as part of a team
• Ability to adapt to changes and work in a fast-paced environment
• Detail-oriented – able to capture proper information correctly and accurately
• Strong customer-facing and excellent presentation skills
• Ability to adopt and effectively use other platforms and solutions, as needed
• Proficiency with Salesforce.com and Gainsight

Advantages:

• Background in application security, DevOps, or software development

What we have to offer

• Competitive salary
• Medical, dental, vision, 401(K), and additional incentives
• Culture of community and opportunity to work in a growing organization
• Room for career growth and professional development
• Training and educational opportunities

Checkmarx offers a great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year. Checkmarx is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. Checkmarx will only employ those who are legally authorized to work in the United States for this opening.