Customer Success Manager (DACH)

📍Our HQ is located in Eindhoven, Netherlands. We are looking for someone that can come to the office 1x every week or two

This Is What You Say At Parties 👋

Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over 25,000 customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.

About the job 💼

At the Customer Success team within Sendcloud we enable our customers to get the most out of our shipping platform and service. We do this by ensuring that our customers implement the key features of our platform, advise them on the carrier(s) that best fit their needs and serve as a knowledge partner within the E-commerce industry connecting not only our own solutions but also that of our many partners. All with the intention of growing our customers' business. Because the success of our customers is our success :) 

With this strategy we aim to minimise the risk of our customers leaving, and seek opportunities to grow our existing user base. By working closely with our customers day-in day-out we know their struggles and use cases all too well. That is why the Customer Success team serves as a bridge towards the internal organisation. Ensuring that we continue optimising our platform in the best possible way. 

What You Will Do In This Role 🧐

As a Customer Success Manager your primary responsibility is the health of your own portfolio of customers. You’ll be accountable for the churn within your own portfolio and will support the collective expansion targets within your market. You’ll be mainly doing this by:

• Consultation: Understand customer needs and goals and translate them into action plans 

• Partner up with customers to uncover growth opportunities and/or value gaps

• Link customer business objectives and the adoption of Sendcloud’s key features

• Be a strategic partner to the customer

• Enable customer to achieve success by helping customers grow their business

• Work with customers and cross-collaboratively with the different Sendcloud teams to deliver against success criteria

• Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact

Our perfect match 💗

• Bachelor's degree;

• About 5 years of relevant experience gained in supply chain/logistics environment and/or E-commerce

• Excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills

• Be commercially driven: Track record in sales, quota attainment or in successfully grown a book of business

• Experience collaborating cross-departmentally to deliver comprehensive solutions for customers

• Fluent English and German

• Eligible to work in the Netherlands

You share our core values;

• 💩  No bullshit:We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

• 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

• 🎠  Have fun:You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• Working in an internationally oriented, fast-growing, certified Great Place to Work 📌

• A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠  

• An additional bonus agreement on top of your base salary 💰

• After 3 years of employment, you get a sabbatical of 4 weeks from us 🌴

• Keep growing with a study budget of €2000,- per year!

• Stay fit in our Sendcloud gym and weekly bootcamp sessions!

• Pension scheme

• Discount on health insurance 

• Access to many different discount programs, shop til you drop! 🛍