The Customer Success Associate will support customers, manage relationships, maintain records, and enhance customer experiences while generating reports.
Job Summary:
We are seeking a dedicated and proactive Customer Success Associate to join our dynamic team. This role requires excellent communication skills, a customer-centric mindset, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
- Customer Support:
- Maintain in-depth knowledge of OpenMarkets software.
- Respond to customer inquiries and support messages in a timely and professional manner.
- Follow up on unresolved issues to ensure customer satisfaction.
- Maintain accurate records of customer interactions and support activities.
- Closely monitor platform activity to ensure process improvement and proactively take action to mitigate risk.
- Customer Relationship Management:
- Build and maintain strong relationships with customers to understand their needs and ensure their success.
- Identify opportunities to enhance customer experience and escalate meetings to the CSM when necessary.
- Gather and share customer feedback with relevant teams to drive product and service improvements.
- Manage survey releases and aggerate data based on customer responses.
- Data Management and Reporting:
- Maintain and update customer records and interactions in the CRM system.
- Generate and analyze reports on customer activities and support metrics.
- Provide regular updates to the Customer Success Manager on customer status and issues.
- Conduct audits of CRM to ensure contracts and subscriptions are accurate.
- Qualifications
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Strong communication and interpersonal skills.
- Knowledge of (or interest in) learning about healthcare procurement.
- Proficiency in using CRM software and other relevant tools.
- Ability to work independently and as part of a team.
- Ability to collaborate effectively with colleagues for the benefit of the customer with a high sense of urgency and excellent organizational skills.
To apply email your resume to hiring@openmarketshealth.com
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