Customer Operations FLIGHT DECK Lean Leader

Job Description SummaryThe Customer Operations FLIGHT DECK (Lean) Leader will coach, drive, and lead lean behaviors, principles, and practices towards building a culture of continuous improvement. coach, and lead process improvement projects with a goal of enhanced performance of the business, reduced burden for employees, and outstanding customer impact. Drive lean transformation resulting in step-change in operational business metrics by partnering with Operating Leaders in business management roles.
This role will help drive the GE Aerospace FLIGHT DECK (Lean) operating model across the Customer Experience organization within Commercial Engines and Services. The ideal candidate will have operational/materials and transactional business process lean experience that they can leverage in this role and will have foundational knowledge of underlying principles, approaches, and lean methodology.Job Description

Essential Responsibilities

• Lead the deployment, coaching and sustainment of the FLIGHT DECK lean operating model across Customer Experience organization and teams with focus on Customer Material Services, New Spares & Commercial Repair divisions.
• Lead kaizen and improvement projects with a goal of achieving operating goals using KPI-based performance management and principles of SQDC… in that order.
• Coach and Collaborate with all levels of the organization and functions including Subject Matter Experts, Support Staff, and the Leadership Team to help progress our Lean Culture and drive Continuous Improvement.
• Communicate solutions within function and within cross-functional partner organizations.
• Explains difficult or sensitive information; works to build consensus. Utilize persuasion skills required to influence others.
• Coach organizational leaders to deploy Value Stream Management and establish and implement the usage of Problem Solving, Daily Management and Kaizen enabling business and customer outcomes.

Minimum Qualifications/Requirements

• Bachelor’s Degree accredited college or university
• Minimum of 5 years’ experience with Lean Transformation, Principles & Tools, preferably in a transactional environment.
• Must be able to travel up to 50%.
• Relocation offered only to candidates willing to relocate to our world headquarters in Evendale, OH; candidates that reside near Cincinnati, OH and Dallas, TX are strongly preferred.

Desired Characteristics and Experience

• Significant and proven experience in, teaching, coaching, practicing, and applying lean methods.
• Demonstrated bias for action with ability to manage multiple priorities under tight deadlines.
• Problem solver: analytical-minded, challenges existing processes, critical thinker
• Ability to influence without direct authority.
• Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborator

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

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General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.​

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

#LI-Remote - This is a remote position