Computer Systems Analyst

Funnel Leasing Inc., is hiring for a IT Business Systems Analyst that will be responsible for managing IT systems, user access, security upkeep, and operational coordination with our Managed Service Provider (MSP). This role bridges the gap between IT operations and business needs, ensuring that systems are optimized, secure, and aligned with company objectives. The ideal candidate will have experience in IT administration, security compliance, and business application support, with a strong ability to collaborate across teams and with external vendors.

Why Funnel?

We are a SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have Uncapped Discretionary Time off, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Employees may be eligible for various benefits. Generally, we provide employee access to:

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP

In addition to these benefits, we also offer

• Remote-first
• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.

The IT Business Systems Analyst essential roles and responsibilities include, but are not limited to the following:

Roles and responsibilities

IT Operations & Systems Management

• Administer and manage enterprise SaaS applications.
• Maintain user lifecycle and access management processes across IT systems.
• Oversee security upkeep, including patching, vulnerability management, and device compliance for both Mac and Windows environments.
• Support IT audits and compliance efforts (SOC 2, ISO 27001, etc.).
• Manage IT documentation, asset tracking, and system configurations.

Business Application Support

• Provide internal support for business-critical applications.
• Act as the escalation point for IT-related issues requiring business context before engaging the MSP.
• Assist with troubleshooting and resolving system-related incidents.
• Work with stakeholders to evaluate, implement, and optimize IT solutions that support business processes.

Vendor & MSP Coordination

• Serve as the primary operational contact for the MSP, ensuring efficient issue resolution.
• Coordinate MSP service requests, escalations, and performance tracking.
• Collaborate with the Director of Engineering Operations on IT vendor management and procurement.

Solution Management & Process Improvement

• Govern and maintain IT solutions that drive business functions.
• Identify opportunities for process improvements, automation, and efficiency gains.
• Implement best practices in IT service management and change management.
• Foster a culture of continuous improvement and cross-team collaboration.

General IT Responsibilities

• Support onboarding/offboarding processes, ensuring seamless user access transitions.
• Maintain IT policies and enforce compliance across departments.
• Collaborate with internal security teams to ensure IT best practices are met.
• Perform other duties as assigned and modified at the manager’s discretion.

Education, Work Experience, and Certifications

• 3-5 years of experience in IT operations, business systems analysis, or a related field.
• Experience in SaaS-based IT environments and enterprise software management.
• Hands-on experience with identity and access management platforms (e.g., JumpCloud, Okta, Azure AD, Google Workspace).
• Experience supporting and administering Salesforce, Google Workspace, and/or Jira is a plus.
• Exposure to security and compliance frameworks such as SOC 2 or ISO 27001.
• Strong experience with IT ticketing systems and process documentation.
• Excellent problem-solving, communication, and collaboration skills.
• Previous MSP coordination experience is a plus.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Equal Employment Opportunity

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization.