Community Manager

Overview

1047 Games began with the simple principle that people should have fun while making great games. Bucking convention and driven by a passion to create the ultimate gaming experience, Ian Proulx and Nicholas Bagamian founded 1047 Games in 2017 in their Stanford dorm room. Their love for arena shooters of the past drove them to create Splitgate, a unique sci-fi first-person shooter that adds portal guns to upend the genre. 

What started as two computer science majors putting portals into a first-person shooter for a project demo has evolved into a VC-backed company which has raised more than $120MM in funding. 

At 1047 Games, you’ll find a permanently remote, dedicated team of top-tier talent from some of the world’s biggest gaming and tech companies who share our founders’ vision. Grit, ingenuity, a desire to have fun, and a start up mentality define our crew. We are currently working on Splitgate 2.

What We Need:

We’re looking for our community's biggest champion to be the bridge between the Splitgate 2 player community, our developers, and our marketing team. This role requires a passionate advocate for the community, who will execute the global community strategy, always maintaining a player-first approach. 

The Community Manager will collaborate closely with our games's most dedicated players and content creators across Discord, Reddit, and streaming platforms. They will also be responsible for direct-to-player communication, community health, and engagement strategies. 

The right candidate is: 

• A trusted bridge between the community and the development team, delivering actionable feedback that helps improve Splitgate 2 for our players. 
• A calm leader who can navigate high pressure scenarios, keep a cool head when chaos is flying around them, and help regulate community sentiment. 
• A high energy communicator who can write compelling posts, host streams, and create engaging community content.  

What You Will Do:

• Lead direct-to-player communications that promote information and dialogue on platforms such as Discord, Reddit, and Steam forums
• Execute and provide input on the global community strategy, ensuring alignment with game and marketing goals
• Facilitate and execute internal and external communication processes between community, developers, and marketers
• Maintain internal escalation processes and external communication best practices
• Moderate community spaces, enforce guidelines, and ensure a positive environment
• Ideate, execute, and host livestreams for our community
• Help manage and grow our creator program, onboarding and supporting content creators
• Organize and execute community-facing events, as well as feedback loops to help inform our development teams
• Utilize social listening tools to compile weekly reports, inform decision making, and make recommended strategic adjustments
• Define and track KPIs for community engagement, sentiment, and growth
• Write engaging and informative blogs, patch notes, scripts, and other content 
• Be able to manage crisis communication, reputation management, and community escalations that may impact business decisions, player sentiment, and/or game development

 Who Will Be a Great Fit:

• 3-5 years of community management experience in the video game industry
• Understands all community platforms, their functions, and the nuances within each platform
• Experience with community moderation and enforcement of guidelines
• Awareness of gaming trends, platforms, and pop culture relevance
• Experience with creating content, working within content processes, and project management skills
• Fundamental knowledge of how to take feedback from players and inform the development process in actionable ways
• Experienced writer in the form of blogs, patch notes, and web copy
• Experience with social listening, analytics, and defining KPIs
• Hosting, podcasting, streaming experience a huge plus
• Experience managing a creator program or community-driven initiatives a huge plus
• Experience in crisis management and handling sensitive topics within communities
• Having managed relationships with creators, or managed community feedback events a huge plus
• Previous experience playing Splitgate and other FPS games
• Strong communication skills 
• Familiarity with moderation tools (e.g., AutoMod, Nightbot, Modmail, etc.)