Community Manager, Social Media

Assembly Media, Inc. is looking for a community manager to join as a core member of the Assembly team. This person will be responsible for supporting social media programs on behalf of Microsoft.

As a community manager, you will be the brand’s eyes and ears on social and will partner closely with internal and client teams in content ideation and copywriting. You will bring social-first thinking to a team of account and client teams to develop, manage, and post approved social content, proactively flag opportunities for engagement, and provide recommendations based on what the community is saying.

To be successful in this role, you will have solid social writing, editing and publishing skills with an appreciation for how social media impacts the overall customer experience. You will be flexible and agile and will be able to work collaboratively with all internal and client teams to ensure that the brand’s communication objectives and strategies are met.

Responsibilities

• Engage with audiences across social platforms, from LinkedIn to TikTok, including publishing of content and interactions
• Exemplify the brand voice and tone in all community interactions 
• Craft copy and support asset development for social posts, considering inclusive language, images, and headlines across LinkedIn, TikTok, Instagram, Threads and Facebook
• Maintain workflows and processes for community management and escalations, including directly with clients
• Work with the internal and client teams on brainstorms and quick-turn social moments
• Exhibit strong cultural competency and the ability to identify trends and opportunities
• Manage and organize content and assets as needed within platforms or tools such as Sprinklr, Khoros or Hootsuite
• Proactively flag opportunities for the brand and escalate issues as needed in a timely matter 
• Work with analytics to provide learnings and recommendations based on current trends in the community and industry 

Basic Qualifications

• A minimum of 1-2 years of work experience in digital, community management, or social media related efforts
• Solid grasp of core social media platforms (LinkedIn TikTok, Facebook, Instagram, Threads, X, etc.) and how they are used 

Preferred Qualifications

• Passion for social media, from both a branding and cultural perspective, and an understanding of content best practices across social channels
• Hands-on experience with tools such as Khoros, Sprinklr, Hootsuite
• Great writing skills
• Strong attention to detail and the ability to adapt to new conditions, assignments, and deadlines in a dynamic, social-first environment
• Excellent organizational skills
• Microsoft and social event experience a plus

#LI-TP

Assembly is an integrated agency providing purpose-built communications to Microsoft – bringing strategy, creative, research, social and digital, and influencer marketing together to drive tangible business results and advance Microsoft’s mission to empower every person and organization on the planet to achieve more.

We advocate for ideas based on real audience insights and sound strategic opportunities and bring them to life with creative executions that earn attention. We are the team behind some of Microsoft’s most exciting work across Surface, Xbox, M365, and Windows to name a few. We are the lead agency for the Microsoft brand across social; the global PR agency of record for Xbox; and the influencer agency of record for Xbox, Surface, M365 and Windows. Assembly is also a strategic partner for executive communications across Microsoft Store and several executives across the company.

Our results are a direct reflection of our culture and people – we believe that bringing together diverse perspectives enhance creativity and innovation, and we embrace and celebrate differences both in our organization and through our work. We’ve partnered with Microsoft for 27 years, across 17 countries around the world. Come be a part of our collective story as we partner with Microsoft to enable each other to achieve more.

Assembly Media was founded in 2014 under DJE Holdings to exclusively service Microsoft. In 2019 our parent agency, Edelman, was recognized by AdAge as one of the top 10 creative companies in the U.S. and recognized as a 2019 Best Place to Work.

Assembly is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.