Client Success, Sr. Onboarding Program Manager

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. 

The Client Success Sr. Onboarding Program Manager is a leadership role with client-facing responsibilities integral in developing and scaling our client onboarding program as the team establishes and maintains relationships with our clients through the onboarding phase and through the transition to the nurture phase. As Client Success, Sr. Onboarding Program Manager, you will be responsible for overseeing the entire client onboarding process, managing a team of onboarding specialists, and communicating directly with clients via phone, video conferencing and email to deliver a successful client experience. You will work closely with other Client Experience, Security, Engineering and Product team leads to ensure a flawless onboarding experience with BlackCloak. 

The ideal candidate has a background in client onboarding, program development and management, and functional leadership. You should be the type of person that exhibits passion for delivering outstanding and memorable experiences and delighting clients and have experience building programs that do such in a scalable, growth oriented way.  If you have a strong interest in furthering your knowledge in cybersecurity and privacy this is a great position for you.