Client Success Manager I

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 60,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

About the Role:

As a CSM I, you will play a crucial role in helping our lower-tier clients maximize the value of their Luxury Presence website and platform. This role follows a 1:many client engagement model, where you will conduct website performance check-ins and strategy calls to educate clients on SEO best practices, digital marketing strategies, and overall platform optimization.

You do not hold a dedicated book of business, but you will proactively drive client engagement, identify upsell opportunities, and ensure a seamless transition to our sales team for expansion opportunities. This role requires a solid understanding of SEO and digital marketing, with real estate marketing experience being a plus.

Additionally, you will contribute to strategic initiatives that drive product adoption through email campaigns, app nurturing, and client education efforts. You will also co-host workshop-style webinars to train clients on effectively leveraging Luxury Presence products.

Key Responsibilities:

Client Engagement & Strategy:

• Conduct website performance check-ins and strategy calls to help clients optimize their website and marketing efforts.

• Educate clients on SEO best practices and digital marketing strategies to improve their online presence.

• Identify upsell opportunities and facilitate smooth handoffs to the sales team.

• Proactively monitor client activity and provide insights to enhance their experience.

Product Adoption & Internal Collaboration:

• Contribute to strategic initiatives aimed at increasing product adoption (e.g., email campaigns, in-app nurturing).

• Collaborate with internal teams to ensure timely execution of website revisions and service deliverables.

Webinars & Client Education:

• Co-host workshop-style webinars for lower-tier clients, providing in-depth training on Luxury Presence products.

• Develop engaging content for client training and adoption programs.

Success Metrics (KPIs):

• Client Engagement: Number of meetings held with clients.

• Upsell Performance: Identification and successful handoff of upsell opportunities.

• Client Satisfaction (CSAT): Measured through client feedback and survey scores.

• Gross Revenue Retention (GRR): Contribution to overall client retention and product adoption.

What You Bring to the Table:

You Have:

• 2+ years of experience in software implementation, media agency campaign execution, or creative operations

• 1+ years of experience in Customer Success Management or another customer-facing role

• Working knowledge of SEO, social media, content marketing, and/or paid media

• A track record of results-oriented success built on data and analytics

• Proven success in innovation and problem-solving

• Experience thriving in fast-paced, high-volume environments

• Enthusiasm, a competitive spirit, and a friendly, sunny disposition

• An interest in the real estate industry (a passion is a plus!)

You Command:

• Navigating difficult situations with clients and internal teams

• Adapting to changing client business needs with flexibility and resourcefulness

• Removing roadblocks for clients and team members to ensure a smooth experience

• Working efficiently with strong organization, time management, and prioritization skills

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. 

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. 

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date. 

More than 13,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.