Customer Data Platform Manager

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This is a role within Chamberlain Group's Marketing function. The role will report to the Director, Marketing Operations

This role is responsible for contributing to the design, implementation and configuration of CPD components include data ingestions, data integration, data transformation, and data activation.  This role will (i) Partner with architects across the organization to develop technical solutions for integrations (ii) Participate in cross-functional and vendor teams to design, build, and test solutions to expand and enhance CDP functionality (iii) Create and maintain documentation of the CDP functional and technical operations.  This role requires a minimum of a Bachelor’s Degree in Business or Marketing with 3+ years of experience in customer data platforms and 1+ years experience in CDP dev ops.

Job Responsibilities:

• Partner with architects across the organization to develop technical solutions for integrations

• Participate in cross-functional and vendor teams to design, build, and test solutions to expand and enhance CDP functionality (CDP is currently Tealium)

• Contribute to the documentation of the CDP functional and technical operations

• Develop technical solutions within personalization utilizing skills, such as SQL, HTML, CSS, and Javascript.

• Architect detailed solutions tailored to business goals considering the current and future state environment.

• Effectively communicate and present the design, positive impacts, and limitations of proposed solutions to internal customers.

• Build and fully test the solutions as designed, working with customers to iterate through modifications and revisions.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Bachelor’s degree in Engineering, Computer Science, or related field

• 3+ years of experience in customer data platforms; 1+ years experience in CDP dev ops.

• Ability to work in matrixed organization

• Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders

• An understanding of how to communicate priorities, mitigate impacts, and manage multiple technical projects with competing deadlines and stakeholders, and where requirements often change.

• Executive presence with the ability to present ideas, make recommendations, provide rationale, and advise leaders and their teams on communications and marketing strategy

• Ability to travel 10% - internationally and domestically

Preferred:

• 3+ years of experience including extensive knowledge of CDP implementation

• Experience working with CDP integrations for SalesForce Marketing Cloud, apps, and ecommerce

• Experience with Tealium iQ, Event Stream and AudienceStream

• Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm

• Understanding of Agile methodology and experience

• Working knowledge of SQL and Tealium tag manager

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The pay range for this position is $81,500 - $132,725; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.