Our Opportunity
Chewy is hiring a specialist for our Category Management team in Bellevue, WA. You will support specific categories; responsibilities include running vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. In this role you will often be the first point of contact for vendors; it is crucial to deliver high quality, thoughtful service to our vendors. This is an opportunity to directly craft our vendor partner relationships and customers experience. This role will have a directly impact to our customers, vendors and the Chewy brand.
A successful candidate will complete and deliver priorities in an organized fashion and according to service level agreements (SLAs). Consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through ambitious situations. The ideal candidate will have strong verbal & written communication skills, attention to detail, absorb information & experiences quickly and apply takeaways, and be able to work well with internal and external partners. Candidates should also be flexible, solution-oriented, and have a customer focused approach.
What You'll Do
- Resolve vendor tickets on a daily/weekly basis in line with our SLAs
- Set up and implement promotions as per category manager direction
- Ensure new vendors / new SKUs are onboarded according to SLAs; troubleshoot issues and advance when vital
- Work cross-functionally with supply chain, private label, finance, catalog and promotion teams
What You'll Need
- Completion of a BS/BA degree
- 0-1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
- Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
Strong verbal and written communication, self-starter with a bias for action, attention to detail, proven time, data and interpersonal leadership skills.
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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
