Business Operations Analyst

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
As a part of Customer Experience Operations (CXO), the field delivery team's mission is to eliminate barriers to successful execution by developing partnerships across DISH that improve coaching, support, and success measures for all CXO field team members, our branch of the team takes on a diversity of short term projects with that improve processes for the field organization and supports various teams in gathering and analyzing data from diverse sources.
Key Responsibilities:

• Creates visual reports and/or presentations based on internal customer requests, utilizes all available data sources to achieve the set objectives
• Asks clarifying questions to understand objectives and preemptively addresses stakeholders concerns; able to adapt quickly to assist manager and partners with facilitating changes, using effective, timely communication
• Exploration and development of ad hoc and recurring reporting
• Analyzes information and processes to produce multiple solutions, using a mindset towards long term and "big picture" outcomes
• Partner cross-functionally with key business groups on critical business processes and assist the team in using data to support business decisions of field management, executives, and other business partners
• Transform data into digestible conclusions and recommendations through effective data presentation using visuals whenever possible
• Displays adaptability in presentation skills towards a variety of audiences. Communicates effectively to all levels of the organization, and influences stakeholders, as needed
• Analyze processes and procedures to ensure operational success. Recommend modifications to metric goals to ensure skill integrity
• Achieve required level of proficiency on all tools needed for the job and focus on continued education on new tools and technologies that may be introduced by the organization
• Comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
• Meet all of DISH's performance expectations, including but not limited to, satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance

Skills, Experience and Requirements
Education and Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 2+ years customer service or operational experience in the telecommunications field, or equivalent combination of education and experience

Skills and Qualifications:

• Strong analytical skills, ability to break down complex problems, identify patterns and make judgements
• Competence in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Ability to use data handling tools such as Excel, Google sheets, Tableau and/or SQL
• Intermediate proficiency with GSuite, including the ability to create and work with common functions and appscript
• Experience with JavaScrip, SQL or Microsoft Access preferred
• Knowledge of common kpi's used to measure and monitor operational performance
• Read and interpret documents such as operating/maintenance/procedure instructions and safety rules
• Speak effectively before customers or employees of the organization whether individually or in groups
• Ability to provide clear and concise communication with a wide audience of internal departments
• Effectively interact with all levels of organizational staff and company personnel
• Operate efficiently between multiple computer applications and be proficient with Windows 7 or higher

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.