Business Intelligence Manager

Who We Are:

Duties/Responsibilities

• Co-Own Business Results: Assume ownership of key business metrics, including conversion rates, sales figures, and customer retention, leveraging data-driven insights to drive measurable improvements in marketplace performance.

• Market Research & Optimization: Analyze supply and demand dynamics to enhance market efficiency, improve liquidity, and maximize buyer and seller engagement. Conduct thorough industry and competitive research to identify emerging trends and growth opportunities.

• Cross-Functional Collaboration: Partner closely with product and engineering teams to align business requirements with technical solutions, ensuring data infrastructure and BI insights directly support strategic initiatives.

• Data-Driven Insights & Communication: Extract key business insights and translate them into actionable strategies through comprehensive reports, dashboards, and presentations, thereby influencing decision-making across various teams.

• Strategic Business Growth: Identify new market opportunities, evaluate competitive positioning, and contribute to long-term strategic planning to expand market share and enhance customer experience.

• Operational & Process Improvement: Conduct detailed analyses of capacity utilization, operational efficiency, and cost optimization, driving continuous improvement in business operations.

• BI Leadership & Governance: Lead and mentor a team of BI analysts, oversee the development of scalable data models and visualizations, and enforce best practices in data governance to ensure data integrity and usability.

• Technology & Data Infrastructure: Evaluate and implement cutting-edge BI tools and technologies to enhance data accessibility, accuracy, and efficiency, while maintaining a sustainable and scalable infrastructure.

This role is ideally suited for a results-oriented, strategic thinker with a passion for leveraging data to drive business outcomes, optimize marketplace performance, and significantly impact conversion, sales, and retention metrics.

Qualifications/Requirements

Education & Experience

• Bachelor’s degree in Data Science, Computer Science, Statistics, or Finance; Master’s degree or MBA strongly preferred.

• 5+ years of experience in data-driven consulting, strategic planning, or analytics, demonstrating a track record of driving business impact through BI and data science.

• 3+ years of experience in experimental research, strategic planning, or management consulting, preferably within a marketplace-driven environment.

Technical Skills & Expertise

• Strong foundation in data science, experimental design, A/B testing, and causal inference for business optimization.

• Experience with predictive modeling, segmentation, and trend analysis to improve conversion, sales, and retention.

• Proficiency in AWS, Snowflake (data modeling, transformation), and Domo (dashboards, visualization).

• Advanced SQL skills for querying, transforming, and optimizing large datasets.

• Strong Python (or R) skills for statistical modeling, automation, and data analysis.

• Thorough understanding of data governance, experiment tracking, and best practices in data modeling.

Business Acumen & Problem-Solving

• Proven ability to design and analyze experiments with statistical rigor to measure business impact.

• Ability to identify trends, diagnose inefficiencies, and develop data-driven strategies for marketplace optimization.

• Experience in bridging business needs with engineering solutions through collaboration with product, data engineering, and operations teams.

• Excellent communication skills, capable of translating complex data insights into actionable business recommendations.

Soft Skills & Leadership

• Exceptional written, verbal, and presentation skills for both technical and business audiences.

• Experience mentoring BI analysts and data scientists, fostering a culture of experimentation and innovation.

• Highly motivated self-starter who thrives in fast-paced, evolving environments and drives continuous improvement.

What We Offer: 

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

Compensation Range of

Annual Salary: $110,000.00 - $135,000.00

(Depending on experience, skill set, qualifications, and other relevant factors.)