Business Analysis Associate I - Online Strategy

Job Description
If you are a strategic thinker with strong analytical skills to convert data into actionable insights, you have found the right team!
As a Business Analysis Associate I in Online Strategies, you will play a key role in developing and implementing strategies to enhance the online segment's performance and transform both customer and specialist experiences. You will be responsible for creating presentations, conducting business reviews, and managing online escalations.
Job Responsibilities:

• Collaborate with cross-functional teams to gather and analyze data related to online performance and management strategies.
• Assist in the development and implementation of strategic initiatives aimed transforming the Online segment for the future
• Develop and maintain performance metrics and dashboards to track the effectiveness of online strategies.
• Provide insights and recommendations based on data analysis to support decision-making processes.
• Manage the escalations, complaints analysis and exceptions demand coming into the group to resolve issue and identify trends using root cause analysis
• Collaborate with the team to develop best practices and identify tactical and/or strategic opportunities
• Answer complex inquiries, provide information, consult with internal customers and cross-functional teams
• Share information, concepts and opinions with others that result in clear understanding and desired outcome
• Develop high quality business presentations that crisply communicate to senior leaders
• Leverage partnership skills and forms lasting, positive working relationships to support working closely with multiple senior leaders and cross-functional teams

Required Qualifications, Skills and Capabilities:

• Proficiency in data analysis tools and software (e.g., Excel, Tableau, Google Analytics).
• Excellent communication and presentation skills along with strong interpersonal skills at both verbal and written communication.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Bachelors degree in Business, Analytics
• 3+ years of Operations experience
• Discipline to work both independently and within a cooperative team environment
• Ability to balance competing priorities and manage to stringent time lines
• Strong analytical, reconciliation and problem-solving skills with experience collecting, analyzing, and synthesizing data to develop well-reasoned recommendations
• Strong business judgement and ability to appropriately escalate as needed
• Aptitude to communicate effectively to and influence all levels within an organization
• Proficient in MS Office (Outlook/Word/Excel/PowerPoint)

Work Schedule: Monday - Friday in office - Hours of operations 8:00 am - 5:00 pm
This role is not eligible for any visa sponsorship
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.