About Chewy:
Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.
Role Overview:
As an Associate Director, UX Research, you'll own research vision that crafts Chewy's next-generation products and services. You’ll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.
What You'll Do:
- Lead Strategic Research: Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology.
- Drive Innovation: Influence key product investments and strategies that deliver long-term value for customers.
- Team Leadership: Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation.
- Standardize Research Practices: Champion consistency and cohesion in UX research across Chewy’s products and services.
- Build Talent: Recruit, develop, and retain UX research professionals while maintaining high quality standards.
What You’ll Need:
- Experience: 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments.
- Leadership: Leading and developing teams across multiple products, with a track record of motivating talent and delivering results.
- Strategic Vision: Ability to set direction and build repeatable, balanced processes for long-term success.
- Research Expertise: Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research.
- Cross-Functional Collaboration: Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals.
- Communication: Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights.
- Education: Bachelor’s degree in research, HCI, or a related field (or equivalent experience).
- Travel: Occasional travel required.
Why Chewy?
Join a forward-thinking team that’s reshaping pet parents and partners everywhere. You’ll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA or Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$156,000—$255,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
