Director, Product Management

Our Opportunity: 

Are you ready to begin a strategic leadership role that will shape the future of customer experience at Chewy? Can you lead a team in developing solutions and products that drive our support forward? The Chewy Customer Care Product and Engineering (CCPE) team is seeking an experienced Director, Product Management. At Chewy CCPM, we're dedicated to deeply understanding support agent and customer experiences while building and maintaining the systems that power our extraordinary support. Our goal is to create the most customer-centric experiences possible, fostering knowledge, trust, and growth. We develop innovative tools and solutions that contribute to our collective mission of being the most trusted and convenient destination for pet parents (and partners) everywhere. 

A successful candidate is a strong technical product leader with a background in product management, process optimization, and analytics. You will build large-scale solutions, scientifically reinvent processes, help us understand the needs of our customers, and accelerate data-driven decision making. You will effectively work backwards from the customer (both external and internal) and build scalable and durable solutions. You'll thrive in navigating ambiguity, breaking down complex problems into actionable tasks and roadmaps, and leading cross-functional teams to balance tough trade-offs and align priorities across business, product, and tech teams. 

What You’ll Do: 

• Vision and Strategy: Lead the development and communication of the long-term vision and goals that drive strategies for a portfolio of products. Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications.
• Planning and Road mapping: Develop and maintain a product roadmap, prioritizing initiatives based on strategic importance, resource availability, and potential impact. Work closely with senior leadership to align product development efforts with broader organizational goals and initiatives.
• Product Development Oversight: Oversee the end-to-end product development lifecycle, from ideation to execution. Ensure the timely delivery of high-quality products that address key customer difficulties and business priorities. Collaborate closely with product managers, engineers, and designers, to define project requirements, prioritize features, and handle development timelines.
• Technology Integration and Innovation: Drive the integration of brand new technologies, such as AI, machine learning, and data analytics, into customer care products to improve efficiency, personalization, and overall effectiveness.
• Team Leadership and Development: Lead a team of product managers, providing mentorship, guidance, and support to foster their professional growth and development. Foster a culture of innovation within the team, encouraging experimentation and exploration of new tools and methodologies to enhance product development processes.
• Cross-Functional Collaboration: Guide cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization.
• Partner Communication: Communicate product strategy and status across the organization. Develop intake processes for feature enhancements and ensure alignment with organizational goals.

What You’ll Need: 

• Bachelor’s Degree or equivalent experience in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences. Master’s degree in business or quantitative field preferred. 
• 10+ years experience of Product Experience or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
• 5+ years of team management experience. Proven record in attracting, developing, and motivating the talent needed for current and future business needs. Demonstration of maintaining expectations and leading teams to achieve results in a fast-paced environment.
• A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
• Strong business, operational, and technical vision. Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background. 

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Compensation & Benefits:

Our salary range for a  Director, Technical Product Management position is $156,000.00 - $255,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.