Our Opportunity:
Chewy is seeking an Associate Director of Product Management to join the Content Platform team in either our Seattle, Minneapolis, Boston, or Fort Lauderdale office. This product leader will own the end-to-end product vision and roadmap for Chewy’s Customer Segmentation and Content Competition platforms. In this high-impact role, you will be responsible for defining a vision and initiatives to help pet parents get the information they need to make the best purchasing decisions for their pets. You will partner with engineering, design, data science, and analytics, and other product and business leaders across Chewy to build customer-focused experiences and drive the growth of our business. We are looking for a product leader with a strong sense of ownership and experience delivering impactful customer experiences.
What You’ll Do:
- Use your customer-first mindset to guide the development and delivery of best-in-class customer experiences
- Define and analyze measures of success (KPIs) for new features and enhancements; transform these customer and business insights into clear requirements for product enhancements and new features.
- Develop and maintain a roadmap and prioritized product backlog ensuring product vision aligns with both customer and business goals
- Create objectives and define cadences to track performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization
- Collaborate with engineering, design, data science, and analytics resources to deliver features with strong customer and business value
What You’ll Need:
- 8+ years of product management experience
- Bachelor's degree
- Excellent analytical skills with demonstrated experience turning data into actionable insights.
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end-to-end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Aptitude to analyze, communicate and present metrics effectively to support recommendations.
- Ability to think creatively, execute on a roadmap, build consensus and momentum
- Strong writing and verbal communication at the executive level
Bonus:
- Background/experience with ML and data science
- Experience in eCommerce
- Strong communication skills
- Fluency in SQL and/or Tableau
Compensation & Benefits:
Our salary range for an Associate Director Product Manager position is $156,000 - $255,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
