Our Opportunity:
Chewy is hiring an Associate Director Product Manager, Mobile Apps to join our pack in Bellevue, WA reporting to and supporting the Head of Product, Mobile Apps. Mobile Apps is a key growth and relationship building area for Chewy, accountable directly to Chewy’s CEO. The Mobile Apps team is responsible for the strategy, design and platform quality for our Mobile Apps. We are working on consumer facing initiatives to improve the quality of our experience, reliably onboard our customers into the Chewy eco-system and drive engagement. In this high-profile role, you will have exposure to the entire business and senior leadership team, will be responsible for high-impact decisions and growth initiatives that are encouraged to drive material change for the company. You will need to operate at depth, understanding the details of our business model, while also being able to “zoom out” to connect the dots across the enterprise, including ecommerce, marketing, brand, content and health organizations. Experience building and launching sophisticated, high quality, consumer facing mobile app experiences that connect deeply with customers that strengthens dedication and brand love. You will demonstrate flexibility and willingness to roll up your sleeves, have a start-up mentality, thrive in ambiguous environments and know how to think big while driving incremental change!
What You'll Do:
- Apply vision, strategy, and thought leadership for our Apps that impact Chewy, at scale
- Build and cultivate strong cross-functional relationships, influencing and elevating outcomes
- Help develop and build a vision that connects Chewy’s full offering into a customer-first experience that drives performance
- Identify green field opportunities, outstanding to mobile apps, to better serve customers from ideation to feature launch
- Launch features with a high-quality bar for design and CX, resulting in sophisticated and complete customer experiences
- Collaborate with cross-functional business, design, product, and engineering collaborators to align on the product strategy and maintain recurring communication to share updates and bring together suggestions
- Guide and influence cross-functional teams of product managers, engineers, designers, and financial analysts while playing a key role in prioritizing and communicating their work across the organization
- Work with UX research and Customer Service to bring together qualitative customer feedback and leverage the same for roadmap/ feature validation
- Work closely with app technology engineers attending daily and weekly Scrum meetings
What You'll Need:
- Technical Skill: 7+ in Product Management for Mobile Apps
- Strategic Business Partner: A business partner to the Technology leadership team, Development Engineers, Design, Brand and Product organizations
- Industry Experience: 10+ years of experience in retail, eCommerce, or consumer packaged goods company, or confirmed experience
- Customer Exposure: Experience interacting with influential customers including the CEO and CTO.
- A history of launching premium, consumer-facing app products and/or features with a customer first approach, delivering significant business impact
- Experience building or working on businesses that demonstrate social and content as part of customer journeys
- Familiar with and know the importance of defining and impacting KPI’s
- Strong product foresight combined with influencing skills to serve as a leader with vision for teams of product managers, engineers, designers, and analysts
- Experience working in a culture of experimentation, learning, and innovation to seek user needs
- Experience in communicating clearly (verbally and in writing) to senior leadership audiences internally and externally. Strong ability to communicate sophisticated financial concepts in a simple way and to tailor key messages and presentation style to multiple audiences
- Ability to build collaborative and mutually beneficial relationships with all customers and lead conflict resolution. Success in crafting an inclusive culture that builds trust between cross-functional teams to drive the success of the entire company
- BA or BS in Computer Science or equivalent experience. MBA a plus
- Position will require travel, ~3x per year
Compensation & Benefits:
Our salary range for a Associate Director Product Manager position is $156,000.00 - $255,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s proven experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt Team Members have unlimited PTO, subject to manager approval. Team Members will receive six paid holidays per year. Team Members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
