About Chewy:
At Chewy, we’re dedicated to building a committed community of pet parents through our dedication to delivering outstanding pet products, unmatched customer service, and a personalized experience! We’re looking hardworking, data-driven individuals who grow with innovation and are eager to craft the future of e-commerce for pet lovers everywhere.
Job Overview:
Chewy is seeking a visionary and results-oriented Associate Director of Performance Marketing (PM) Strategy with expertise in automation, AI integration, and project management to join our team. This role is integral to our performance marketing strategy, driving initiatives that improve customer engagement, optimize campaigns, and elevate the overall pet parent experience.
In this role, you’ll collaborate with cross-functional teams, including analytics, data science, product, and performance marketing, to envision AI-driven solutions and automation in our marketing workflows. You'll own working with our marketing science and operations (MSO) teams to develop the roadmap for integrating tools that boost efficiency, personalization, and return on investment across digital channels, advancing Chewy’s efforts to automate bidding, campaign and content creation, ensuring Chewy remains a leader in data-driven customer engagement.
Key Responsibilities:
Strategic Planning and Execution
- Work with MSO to craft and implement innovative marketing strategies that leverage automation and AI for enhanced targeting, personalization, and performance.
- Collaborate with senior leadership, channel leads and cross-functional teams to align marketing goals with Chewy’s broader business objectives, driving increased customer acquisition, retention, and lifetime value.
- Analyze market trends and new technologies in AI and automation to find opportunities that can be adopted to improve Chewy’s marketing capabilities.
Automation and AI Integration
- Orchestrate the joint development with MSO of AI technologies, machine learning models, and marketing automation tools across performance marketing channels.
- Help develop automated customer journeys and sophisticated content personalization strategies for performance marketing to deliver relevant and timely experiences, growing engagement and conversion rates.
- Evaluate, test, and optimize new automation and AI solutions to continually improve campaign performance and marketing operations.
Project Management
- Orchestrate the management of performance marketing’s 2025 key initiatives.
- Work with channel leads to translate 2025 roadmaps into clear sprints, outcomes and measurement dashboards.
- Work with channel leads to translate 2025 roadmaps into clear sprints, outcomes and measurement dashboards.
- Lead WBR, MBR, QBR and annual planning processes for the performance marketing team.
- Oversea for the PM team working with the MSO team on multiple marketing automation projects, from conception to launch, ensuring alignment with timelines, budgets and resources.
- Partner with analytics and product teams to ensure smooth implementation, data accuracy, and performance tracking for AI and automation projects.
- Use project management tools to maintain clear communication, handle risks, and ensure timely delivery of initiatives.
Stakeholder Collaboration
- Work closely with performance marketing, analytics, product, integrated marketing and creative teams to ensure alignment and maximum impact of automation and AI initiatives.
- Serve as the subject matter expert for the performance marketing team on automation and AI.
Qualifications:
- Bachelor’s degree in Marketing, Business, Data Science, or a related field (MBA preferred).
- proven track record in marketing, with a focus on marketing automation, AI, or data-driven strategies.
- Validated experience implementing automation and AI solutions within digital marketing, CRM, or e-commerce environments.
- Strong project management skills, with experience using tools like Asana, Trello, or Monday.com.
- Proficiency with automation and analytics platforms
- Deep understanding of channels including: paid search, display, email, organic search and social media.
- Analytical mentality with a strong ability to interpret data, build insights, and drive actionable recommendations.
- Excellent communication and presentation skills, with a collaborative approach to team and customer engagement.
- Passion for pets and dedication to Chewy’s mission to become the most trusted and convenient destination for pet parents!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$149,000—$245,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
