Your Opportunity:
Chewy is seeking an Associate Director, Leave and Accommodations based in one of Chewy’s corporate hubs (Plantation, FL, Bellevue, WA, Boston, MA, or Minneapolis, MN). In this role, you will be responsible for the design, policy, vendor management, and compliance of aspects of Absence programs (paid time off, Leaves of Absence (LOA), FMLA, local and state leave requirements, short- and long-term disability, and ADA support). As a key member of the Benefits team, you will lead program design and implementation, collaborate with internal and external partners, and ensure operational efficiency. This role blends strategic oversight with hands-on management and is a fantastic opportunity to demonstrate your skills in thought leadership, critical thinking, and communication – all to enhance the Team Member’s experience!
At Chewy, we offer more than just a job. You’ll join an encouraging culture where your contributions, identity, and career goals matter. We’re committed to helping you grow, earn competitive pay, and find happiness in your work!
What You’ll Do:
- Oversee LOA programs, including paid time off, FMLA, state and local leave requirements, ADA support, and disability programs
- Serve as the policy owner for Leave and Absence/Time Off policies, reviewing and improving current policies for compliance and standard processes
- Maintain compliance with federal, state, and local laws, advise management on required actions, and assess enforcement of policies
- Collaborate with HR and other partners to provide guidance on Absence (LOA) and Time off plans (paid time off, unpaid time off, sick leave, holiday, etc.)
- Analyze data and feedback from employees, HR, and others while leading efforts to improve the employee experience within Disability, Leave, and Accommodation programs
- Manage external vendors to ensure high levels of service for Chewy Team Members and compliance with LOA program requirements, analyzing trends and developing improvement plans where necessary
- Provide coaching to leaders on disability, leaves, and accommodation processes, and develop training for HR and new leaders to maintain compliance and increase understanding
- Support program market evaluations to ensure up-to-date practices are implemented and service gaps are addressed, staying informed about industry trends and benchmark against other organizations
- Lead continuous improvement efforts by interpreting data, including qualitative feedback, to find opportunities for process enhancements
- Develop communication tools and regular reports to ensure partners are informed about program status and updates
What You’ll Need:
- Bachelor’s degree in business, human resources, or a related field
- 8+ years of proven experience in FMLA, LOA, ADA, and PTO programs, including design and management in a large, diverse organization (10K+ employees)
- Leadership experience in LOA administration, including with vendor management
- Ability to lead and implement new and enhanced LOA programs
- Demonstrated knowledge and experience evaluating third-party administrators and in-house versus outsourced leave administration
- Strong communication (oral and written), ability to maintain confidentiality and manage critical information, and the ability to collaborate effectively cross-functional teams
- Expertise in interpreting data, problem-solving, and implementing improvement plans
- Solid knowledge of federal and state laws
- Experience with Workday is a plus
- CPDM and/or CLMS designation preferred
- Limited travel may be required
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
