Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. The Chewy Health team is on a mission to revolutionize how veterinarians and pet parents care for their pets. With a focus on building new services through the PracticeHub platform, they strive to make it easier for pets of all kinds to live healthy, happy lives.
To support this effort, Chewy Health is seeking an Associate Director of Clinic Enrollment & Operations to join our Healthcare Services team in Bellevue, WA, or Plantation, FL offices. In this role, you’ll work closely with the PracticeHub and Veterinary Services teams, as well as cross-functional groups like product, engineering, and operations, to ensure veterinary practices have a smooth, outstanding experience with Chewy.
What You’ll Need:
- Education: Undergraduate degree or equivalent experience in Business Management, Marketing, Finance, or a related field.
- Experience: 10+ years in customer service and/or B2B sales, process, and implementation; 5+ years leading teams in product, program, and organizational change.
- Cross-functional Leadership: Confirmed ability to handle and collaborate across teams, both internally and with external partners and customers.
- Process Improvement: Strong ability to identify and drive process improvements, quantify benefits, and lead multiple projects simultaneously, both remotely and in person.
- Communication: Excellent written and verbal communication skills.
- Relationship Building: Strong skills in building and maintaining customer/client relationships.
- Results-Oriented: Track record of delivering results in fast-paced environments.
- Tech Proficiency: Familiarity with Salesforce, Lucid chart, Jira, Confluence, SendGrid, Oracle, and MS Office.
Bonus:
- Experience in the veterinary or medical industry
- Six Sigma certification
- SQL experience
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA or Plantation, FL
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$149,000—$245,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
