Applications Support

Job Description
Job Summary:
We are seeking a dedicated and skilled Application Support professional to join our CIB MANAGEMENT AND SUPPORT FUNCTIONS DIGITAL & PLATFORM's team. The ideal candidate will be responsible for providing high-quality technical support for our suite of applications, ensuring optimal performance and user satisfaction. This role requires a proactive problem-solver with excellent communication skills and a strong technical background.
Key Responsibilities:

• Provide first and second-level support for application-related issues, ensuring timely resolution and minimal disruption to business operations.
• Monitor application performance and conduct regular system checks to identify and address potential issues before they impact users.
• Collaborate with development teams to understand application functionalities and provide feedback for improvements.
• Document and maintain detailed records of support activities, including issue resolution steps and user interactions.
• Assist in the deployment and configuration of new applications and updates, ensuring seamless integration with existing systems.
• Conduct user training sessions and create user guides to enhance application usage and efficiency.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in application support or a similar role, with a strong understanding of ITIL processes.
• Proficiency in troubleshooting and resolving technical issues across various platforms and applications.
• Familiarity with database management and querying (e.g., SQL).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Experience with ticketing systems and remote support tools.

Preferred Skills:

• Experience with cloud-based applications and services.
• Knowledge of scripting languages (e.g., Python, PowerShell) for automation.
• Certification in ITIL or other relevant IT service management frameworks.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.