AI Customer Integration Engineer

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

FourKites is looking for an AI Integration Engineer who will work directly with our Fortune 100 customers to pioneer AI-powered implementations of our AI agents within our platform and integrate with third party systems, such as Blue Yonder, Oracle, SAP, etc.

This customer-facing and hands-on technical position requires working at the intersection of cutting-edge AI and enterprise systems, contributing to all aspects of intelligent system integration including design, needs analysis, AI feature implementation, testing, deployment, and validation.

What you’ll be doing:

• Lead AI integration initiatives, working directly with customer's business and technical contacts to identify opportunities for AI enhancement throughout the project lifecycle
• Champion technical design discussions focused on AI capabilities, gathering client requirements and mapping them into intelligent solutions for deployment
• Drive successful execution of integration workflows on implementation projects with new and existing customers
• Recommend best practices around AI-driven integrations and intelligent data transmission
• Orchestrate integration testing efforts that validate AI functionality in partnership with customers
• Actively contribute to our growing AI practice, developing documentation and sharing knowledge with internal and customer teams

Who you are:

• Bachelor's degree in Computer Science, Math, Information Services, AI/ML or related technical discipline
• Experience working with scripting languages (Python, Javascript/NodeJS, Bash)
• Knowledge of communication protocols (FTP, HTTP, HTTPS, etc.) and how they can be enhanced with AI capabilities
• Working knowledge of web service calls (API, SOAP, REST, etc.) and their role in AI system architecture
• Understanding of file structures (XML, EDI, flat file, etc.) and techniques for AI-powered data processing
• Customer-facing experience with enterprise-level clients; experience with AI innovations is desirable
• Proven communication skills to articulate AI value propositions to both business and technical contacts
• Demonstrated ability to troubleshoot complex integration issues and develop innovative solutions
• Skill in prioritizing initiatives across multiple projects and competing demands
• Thrives in a fast-paced, agile environment at the forefront of AI adoption
• Experience in the logistics industry or with Order/Transportation Management Systems a plus, but not required
• Familiarity with Project Management concepts 
• Ability to travel up to 25%
• Experience with AI/ML frameworks and tools
• Enthusiasm for exploring the transformative potential of AI in supply chain visibility

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.  

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. 

Benefits 

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits 
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)