Academic Records Specialist (Temporary 3 Year)

Job Description:

About Berklee Pre-College, Online, and Professional Programs (POPP):
Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.
Berklee Online - Academic Records Specialist:
Berklee Online seeks an Academic Records Specialist for an up to 3-year temporary, 30 hour a week position supporting the Registrar Team during a multi- year initiative to implement Workday Student. Reporting to the Associate Registrar, the Academic Records Specialist will be responsible for the day to day administration of Berklee Online’s programs, including accredited courses, certificate programs, and undergraduate and graduate degree programs. The ideal candidate will have experience working with nontraditional students and have a strong customer service orientation, with effective communications skills, attention to detail, judgment, and ability to work independently, as part of a team, and with other departments.
This is a remote position and the ideal candidate would be available during our business hours of 9:00am-5:00pm ET.

Essential Duties and Responsibilities:

• Create and adjust certificate program schedules.

• Create and adjust course and certificate program orders.

• Assist with the processing of  transcript requests.

• Process withdrawals, course changes, program changes, etc., for the non-degree student population.

• Assist with the end of term and beginning of term processing for degree and non-degree students.

• Adjust orders for promotions/discounts.

• Assist with the coordination of certificates and letters of completion.

• Track course transfers and withdrawals.

• Maintain effective and prompt communications with students through both email and phone.

• Assist with the management of the day-to-day operations of the non-degree student population.

• Manage the final grade process including communicating deadlines and sending reminders to instructors, tracking missing grades, reviewing incomplete grades for accuracy, communicating to instructors regarding probation students, and completing the grade import process.

• Assist with the comp request for faculty/staff as well as scholarship winners

• Act as a liaison to the advising team as it pertains to student inquiries.

• Work collaboratively with the other members of the Registrar team to ensure all team goals are met.

• Other duties as assigned

Required Skills

• Excellent verbal and written communication skills.

• Excellent customer service skills.

• Ability to work independently and make decisions based on established guidelines.

• Demonstrate considerable judgment, accuracy, and consistency.

• Must possess strong time management, organizational, and project management skills.

• Data collection and analysis skills.

• Music background is a plus.

Required Experience

• Bachelor’s degree required.

• Minimum of one year of experience in a university/college records and registration office required.

• Experience working with non-traditional students.

• Experience with FERPA.

• Experience with Colleague,  Workday, and Salesforce preferred.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:Staff