Zuper, a Seattle-based provider of field service management technology, has raised $32 million in a Series B funding round led by FUSE, bringing its total funding to $46.1 million. Zuper aims to address the needs of service businesses by offering a comprehensive and customizable solution that focuses on operational efficiency, employee productivity, customer experience and top-line growth.
The company serves organizations across several industries dependent on field operations in the on-demand economy. Zuper is expanding to serve mid-market and larger customers spanning sectors including manufacturing, renewable energy, facility and property maintenance and residential services. Its platform integrates with apps and customer relationship management systems and comes with personalized support, as well as reporting and analytics.
The investment follows the company’s 8x growth in the past two years, driven by strong demand for its platform that automates workflows and enables collaboration in field operations. With the new funding, Zuper plans to expand its global footprint and bring new solutions to market, including its generative AI-powered chatbot for field service operations, ZIVA. The company will also continue hiring aggressively in 2024.
